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All properties in Suzhou, Jiangsu, China
1 room, 2 adults

Pan Pacific Suzhou

4,5-starFor the benefit of our customers, we have provided a rating based on our rating system.
259 Xin Shi Road, Suzhou, Jiangsu, 215007, China

Luxury hotel in Gu Su District with outdoor pool and indoor pool
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Beach
Beautiful beach
Location
Great location
Vibe
Awesome vibe
Cleanliness
Quite clean

Pan Pacific Suzhou

  • Premier King Room
  • Pacific Club King
  • Executive Suite, 1 King Bed
  • Executive Premier Twin
  • Pacific Club Twin
  • Premier Twin Room
  • Executive Premier King
  • Deluxe King Room
  • Deluxe Twin Room

What’s around Pan Pacific Suzhou

Landmarks

  • In Gu Su District
  • Pan Gate - 12 min walk
  • Master of the Nets Garden - 27 min walk
  • Suzhou Embroidery Research Institute - 32 min walk
  • Metro Shopping Mall - 38 min walk
  • Suzhou University - 40 min walk
  • Xuanmiao Temple - 42 min walk
  • Shantang Street - 45 min walk

Getting around

  • Hongqiao Intl. Airport (SHA) - 58 min drive
  • Wuxi (WUX-Shuofang) - 56 min drive
  • Suzhou Railway Station - 17 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 480 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-6 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free self parking (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Children's pool
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 15070
  • Conference space size (meters) - 1400
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1999
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Garden Brasserie - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Keyaki - This poolside theme restaurant specializes in Japanese cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Hai Tien Lo - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Pan Pacific Suzhou’s small print

Also known as

  • Pan Pacific Hotel Suzhou
  • Pan Pacific Suzhou
  • Suzhou Pan Pacific
  • Pan Pacific Suzhou Hotel Suzhou
  • Pan Pacific Suzhou Hotel
  • Pan Pacific Suzhou Hotel
  • Pan Pacific Suzhou Suzhou
  • Pan Pacific Suzhou Hotel Suzhou

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6 AM to 11 PM.
  • Parking height restrictions apply.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Rollaway beds are available for CNY 175.0 per night

    Buffet breakfast is offered for an extra charge of CNY 128 for adults and CNY 68 for children (approximately)

    Airport shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Pan Pacific Suzhou

    • Is there a pool at Pan Pacific Suzhou?
      Yes, there's an indoor pool, an outdoor pool, and a children's pool. Guests have pool access from 6 AM to 11 PM.
    • Are pets allowed at Pan Pacific Suzhou?
      Sorry, pets aren't allowed.
    • Is parking offered at Pan Pacific Suzhou?
      Yes, there's free self parking. Parking spots may be limited.
    • Is airport shuttle service offered by Pan Pacific Suzhou?
      Yes, an airport shuttle is available.
    • What are the check-in and check-out times at Pan Pacific Suzhou?
      You can check in from 2 PM to 6 PM. Check-out time is noon.
    • Are there restaurants at or near Pan Pacific Suzhou?
      Yes, there are 3 onsite restaurants.

    Recent reviews

    Fabulous 8,6 From 95 reviews

    Exceptional 10,0
    Great Hotel with a Great Garden
    Garden and service is excellent.
    Chee Kwan, sg1 night business trip
    Very good 8,0
    Lovely Stay!
    It was a very nice hotel, lovely breakfast, we love the panmen garden.
    nur ammal, my2 night romance trip
    Good 6,0
    Pan Pacific
    The hotel is in Avery good location, but it is tired and needs updating.
    Jill, us1 night romance trip
    Exceptional 10,0
    Excellent customer service and excellent location
    us1 night trip with friends
    Good 6,0
    A good hotel but not good service
    The hotel is in a quite good condition, but staffs were not that nice, some of who were very indifferent. The breakfast food were about average, nothing exciting. The service staffs in dining hall were slow, and saw no smiles on their faces. Not sure if they were not treated well, or not trained well. Anyway their attitude towards guests were not warm at all.
    us2 night business trip
    Exceptional 10,0
    Staff is very friendly and efficient. Breakfast is good and hotel facilities is excellent. Overall very satisfying
    Man Wey, as2 night business trip
    Exceptional 10,0
    A Rare Beauty
    The hotel itself is a stunner, sprawling rather than towering, beautifully designed, fitting Suzhou's relaxed feel, and sidled up right next to a gorgeous, historical park that your stay gets you free entry to. It's not located in the most exciting part of town, but there are some solid restaurants around, convenience stores, and a quaint little bar across the street aimed, I think, at foreign guests of the hotel (the staff was very friendly and informative; I dare you not to go in there when you see how they advertise themselves and how clearly they want international clientele). The food was none too good - my girlfriend wanted to order room service the first night and everything that came was a letdown after the quality of the hotel space had raised expectations. The dish I can speak on with most authority, the pork noodle soup, was pretty gross, all things told - limp, fatty slivers of pork, bland broth, and subpar noodles, and if nothing else I can say my girlfriend's salad was a ripoff. The breakfast buffet wasn't nearly as bad as the room service food, but it was a step down from breakfast buffets in other hotels at this level around China (I only know because my job puts me up in lots of Marriott's, Westin's, Shetraton's, etc when I'm over there with them; this was a private booking). With that said, I don't mean to discourage people from staying here, because it really is a rare beauty, and you should go out to eat anyway!
    Karl, us2 night romance trip
    Very good 8,0
    5 star look without 5 star service
    At first glance, the hotel looked superb. Just like the photos online. However, it wasn't what I would call a 5 star hotel when it came to the service provided. Having stayed at Shangri La in China before, this was nowhere near as pleasant. No one came to greet us as we arrived at the hotel nor did they help us with our luggage. Despite myself making the reservation, they didn't speak to me when I checked in, instead they spoke to my partner because they spoke Mandarin. Felt very offended by this and I had no idea what was going on during the check in process. The hotel was relatively clean inside although the rooms were quite small. At best I would rate this hotel 4 star.
    gb2 night romance trip
    Exceptional 10,0
    Haven in Suzhou
    My husband and I stayed for 2 nights in the Pacific Club King room in early Sept 18. The room was spacious with comfortable bedding and bathroom. An added bonus was the afternoon high tea and access to adjacent Panmen Garden. Breakfast spread was large with a huge variety of western and Asian fares. We throughly enjoyed the generous space, scale and architecture of Pan Pacific which, together with the excellent service of its staff in general, we will be back.
    Mun, au2 night romance trip
    Very good 8,0
    Comfortable, clean, good location,
    The hotel is well located, 2 blocks from metro and has acces to a beautiful garden. Rooms comfortable and clean. Hotel has slightly quirky layout of main public areas but not a problem. The bar area is very poor being on a balcony overlooking a very noisy dining area. Outside pool unusable. Hotel staff friendly and helpful but foreign language skill poor. I would certainly stay here again as it is good value and location is good. I highly recommend the local restaurant out the front and turn right at end of block.
    christopher, gb2 night romance trip

    Pan Pacific Suzhou

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