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Heritance Kandalama

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Exterior
Outdoor pool
Outdoor pool
Deluxe King with Jaccuzi | Balcony
Deluxe Twin Room | Balcony

Overview of Heritance Kandalama

Heritance Kandalama

5-star property
Luxury hotel in Kandalama with 4 restaurants and spa

8,6/10 Fabulous

483 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Kandalama Lake front, Dambulla, 21100

Room options

About this area

Getting around

  • Bandaranaike Intl. Airport (CMB) - 155 min drive
  • Airport pick-up service

Restaurants

  • Perera & Sons - 16 min drive
  • The Heritage Dambula - 17 min drive
  • Laki's Chill Lounge of Art - 17 min drive
  • Athula Yapagama - 18 min drive
  • Pizza Hut - 18 min drive
Map

About this property

Heritance Kandalama

Heritance Kandalama offers an airport shuttle (available 24 hours). Guests can visit the spa to be pampered with massages, aromatherapy, or Ayurvedic treatments, and Kanchana Restaurant, one of 4 restaurants, serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel. The pool and helpful staff get good marks from fellow travelers.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 152 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport pickup on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Ecotours
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

Languages

  • English
  • French

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Coco Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Dining

Kanchana Restaurant - This restaurant serves breakfast, lunch, and dinner.
Kaludiya Restaurant - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.
Cafe Kachchan - Overlooking the pool, this café serves light fare only.
Kachchan Bar - Onsite bar.
Kachchan Lounge - Onsite lobby lounge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) Gala Dinner per adult: USD 150
  • New Year's Eve (31 December) Gala Dinner per adult: USD 150

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 220 per vehicle

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 15.0 per stay

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and cash.

Also known as

Heritance Kandalama
Heritance Kandalama Dambulla
Heritance Kandalama Hotel
Heritance Kandalama Hotel Dambulla
Kandalama
Kandalama Heritance
Hotel Heritance Kandalama
Kandalama Hotel Dambulla
Kandalama Hotel Sri Lanka
Heritance Kandalama Hotel
Heritance Kandalama Dambulla
Heritance Kandalama Hotel Dambulla

Frequently asked questions

Does Heritance Kandalama offer free cancellation for a full refund?
Yes, Heritance Kandalama does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Heritance Kandalama?
As of 30 January 2023, prices found for a 1-night stay for 2 adults at Heritance Kandalama on 31 January 2023 start from R2 597, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Heritance Kandalama?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Heritance Kandalama?
Yes, there's an outdoor pool.
Are pets allowed at Heritance Kandalama?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Heritance Kandalama?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Heritance Kandalama?
Yes, a shuttle from the airport to the hotel is available. The charge is USD 220 per vehicle.
What are the check-in and check-out times at Heritance Kandalama?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Heritance Kandalama and nearby?
Have fun with nearby activities like hiking and mountain biking. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Heritance Kandalama also has an outdoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Heritance Kandalama?
Yes, there are 4 onsite restaurants, featuring pool views. Nearby restaurants include The Heritage Dambula (5.4 mi), Athula Yapagama (6.1 mi), and Pizza Hut (6.6 mi).
Does Heritance Kandalama have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

8,6

Fabulous

8,7/10

Cleanliness

8,6/10

Staff & service

8,5/10

Amenities

8,4/10

Property conditions & facilities

8,0/10

Eco-friendliness

Reviews

4/10 Fair

Chad, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotels I have ever stayed in
Stephen, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Rooms have luxury feel. Appreciate clean fluffy towels and floor towels. Could do with rug next to bed. Very inconvenient electrical switches thru' headboard slats. No convenient square-pin plugs to charge mobile phones & laptops.
Ranjit, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 5-night trip
Verified Expedia guest review

4/10 Fair

Bhavesh, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is a lovely place to base while visiting the ancient cities. The staff are so friendly with very personal service - the buffet breakfast and dinners were amazing and the view over the lake was stunning. It is very isolated and not near to any shops or other restaurants but it has everything you need for a great stay.
Heather Anne, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

The hotel is very old and is definitely in need of renovation. Despite all the previous reviews about the lack of sunbeds at the pools, the hotel seems to ignore the feedback. 20 sunbeds for over 100 rooms simply is not enough. The refrigerator in our room was moldy and dirty. Same for the toilet. How simple can it be to replace a twenty year old yellowish toilet seat? The food is okay, but far from what you would expect at a 5* hotel. The yoghurts and cheeses are left uniced, so once you will have them at the buffet - they are warm and melting. It doesn't much to improve these kind of things. The management is aware of all the feedback, but doesn't do anything to improve.
Yoeri, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angad, 3-night trip
Verified Expedia guest review