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In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Balcony view
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
Nestled near Niseko Mountain Resort Grand Hirafu, Setsu Niseko offers a serene retreat. Unwind in the indoor mineral hot spring or by the lobby fireplace, and take advantage of ski passes and equipment rentals. With 5 on-site restaurants, enjoy breakfast to dinner and French cuisine; stay connected with in-room WiFi.

Popular amenities

The current price is R4 824
R5 307 total
includes taxes & fees
02 Apr - 03 Apr

Room options

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Showing 44 of 44 rooms

View all photos for Studio Yotei, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Yotei, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 41 sq m
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for One Bedroom Corner Suite with Tatami, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

One Bedroom Corner Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 89 sq m
  • Studio
  • 1 bathroom
  • Resort view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Two Bedroom Suite with Tatami, Non Smoking

Flat-screen TV, heated floors

Two Bedroom Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 92 sq m
  • Studio
  • 2 bathrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Hana Suite - 3 Bedroom Penthouse, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Hana Suite - 3 Bedroom Penthouse, Non Smoking

Highlights

Fireplace
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • Studio
  • 3 bathrooms
  • Mountain view
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds OR 3 King Beds

View all photos for Three Bedroom Annupuri Suite, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Three Bedroom Annupuri Suite, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 141 sq m
  • Studio
  • 3 bathrooms
  • Resort view
  • Sleeps 7
  • 6 Twin Beds OR 3 King Beds

View all photos for Two Bedroom Suite, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Two Bedroom Suite, Non Smoking

Highlights

Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
Shower/tub combination
  • Studio
  • 2 bathrooms
  • Sleeps 5
  • 4 Twin Beds OR 2 King Beds

View all photos for Tsuki Suite - 4 Bedroom Penthouse

In-room safe, iron/ironing board, free WiFi, bed sheets

Tsuki Suite - 4 Bedroom Penthouse

Highlights

Balcony
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
  • 324 sq m
  • 4 bedrooms
  • 5 bathrooms
  • Mountain view
  • Sleeps 10
  • 1 King Bed and 6 Twin Beds

View all photos for Studio Yotei with Tatami, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Yotei with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 66 sq m
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Two Bedroom Courtyard Suite with Tatami, Non Smoking

In-room dining

Two Bedroom Courtyard Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 105 sq m
  • Studio
  • 2 bathrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Studio Village with Tatami, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Village with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 66 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Four Bedroom Yotei Suite with Onsen, Non Smoking

Fridge, microwave, stovetop, dishwasher

Four Bedroom Yotei Suite with Onsen, Non Smoking

Highlights

Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 171 sq m
  • Studio
  • 4 bathrooms
  • Mountain view
  • Sleeps 9
  • 8 Twin Beds OR 4 King Beds

View all photos for Two Bedroom Annupuri Suite with Tatami, Non Smoking

Flat-screen TV, heated floors

Two Bedroom Annupuri Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 92 sq m
  • Studio
  • 2 bathrooms
  • Resort view
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Three Bedroom Yotei Suite, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Three Bedroom Yotei Suite, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 145 sq m
  • Studio
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 6 Twin Beds OR 3 King Beds

View all photos for Studio Courtyard, Non Smoking

Flat-screen TV, heated floors

Studio Courtyard, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 51 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio, Non Smoking

Flat-screen TV, heated floors

Studio, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 41 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio Annupuri, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Annupuri, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 41 sq m
  • Studio
  • 1 bathroom
  • Resort view
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for One Bedroom Suite with Tatami, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

One Bedroom Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 78 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Two Bedroom Village Suite with Tatami, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Two Bedroom Village Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 96 sq m
  • Studio
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Two Bedroom Yotei Suite with Tatami, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Two Bedroom Yotei Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 105 sq m
  • Studio
  • 2 bathrooms
  • Mountain view
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Three Bedroom Annupuri Suite with Tatami, Non Smoking

Flat-screen TV, heated floors

Three Bedroom Annupuri Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 166 sq m
  • Studio
  • 3 bathrooms
  • Resort view
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds

View all photos for Studio Village, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Village, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 41 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Two Bedroom Suite With Tatami

In-room safe, iron/ironing board, free WiFi, bed sheets

Two Bedroom Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Three Bedroom Annupuri Suite With Tatami

In-room safe, iron/ironing board, free WiFi, bed sheets

Three Bedroom Annupuri Suite With Tatami

  • Sleeps 7
  • 6 Double Beds OR 3 King Beds

View all photos for Tsuki Suite - Four Bedroom Penthouse

In-room safe, iron/ironing board, free WiFi, bed sheets

Tsuki Suite - Four Bedroom Penthouse

  • Sleeps 8
  • 4 King Beds OR 8 Double Beds

View all photos for Two Bedroom Yotei Suite With Tatami

In-room safe, iron/ironing board, free WiFi, bed sheets

Two Bedroom Yotei Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Four Bedroom Yotei Suite With Onsen And Tatami

In-room safe, iron/ironing board, free WiFi, bed sheets

Four Bedroom Yotei Suite With Onsen And Tatami

  • Sleeps 10
  • 4 King Beds OR 8 Double Beds

View all photos for Annupuri Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Annupuri Studio

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Corner Suite With Tatami Area

In-room safe, iron/ironing board, free WiFi, bed sheets

One Bedroom Corner Suite With Tatami Area

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Courtyard Suite With Tatami

In-room safe, iron/ironing board, free WiFi, bed sheets

Two Bedroom Courtyard Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Yotei Studio

Fridge, microwave, stovetop, dishwasher

Yotei Studio

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Village Studio With Tatami

Fridge, microwave, stovetop, dishwasher

Village Studio With Tatami

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Four Bedroom Yotei Suite With Onsen

In-room safe, iron/ironing board, free WiFi, bed sheets

Four Bedroom Yotei Suite With Onsen

  • Sleeps 8
  • 4 King Beds OR 8 Twin Beds

View all photos for Three Bedroom Annupuri Suite

In-room safe, iron/ironing board, free WiFi, bed sheets

Three Bedroom Annupuri Suite

  • Sleeps 6
  • 6 Twin Beds OR 3 King Beds

View all photos for One Bedroom Suite With Tatami

In-room safe, iron/ironing board, free WiFi, bed sheets

One Bedroom Suite With Tatami

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Three Bedroom Yotei Suite

In-room safe, iron/ironing board, free WiFi, bed sheets

Three Bedroom Yotei Suite

  • Sleeps 6
  • 6 Twin Beds OR 3 King Beds

View all photos for Courtyard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Courtyard Studio

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Suite

In-room safe, iron/ironing board, free WiFi, bed sheets

Two Bedroom Suite

  • Sleeps 5
  • 4 Twin Beds OR 2 King Beds

View all photos for Two Bedroom Village Suite With Tatami

In-room safe, iron/ironing board, free WiFi, bed sheets

Two Bedroom Village Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Studio

Fridge, microwave, stovetop, dishwasher

Studio

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Hana Suite - Three Bedroom Penthouse

In-room safe, iron/ironing board, free WiFi, bed sheets

Hana Suite - Three Bedroom Penthouse

  • Sleeps 7
  • 6 Double Beds OR 3 Queen Beds

View all photos for Yotei Studio With Tatami

Fridge, microwave, stovetop, dishwasher

Yotei Studio With Tatami

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Annupuri Suite With Tatami

Hair dryer, slippers, electronic bidet, towels

Two Bedroom Annupuri Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Village Studio

Fridge, microwave, stovetop, dishwasher

Village Studio

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Courtyard Suite With Tatami

In-room safe, iron/ironing board, free WiFi, bed sheets

One Bedroom Courtyard Suite With Tatami

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior

MUWA NISEKO

  • Free breakfast
  • Spa
  • Parking available
  • Free WiFi
9.2 out of 10, Wonderful, 41 reviews
MUWA NISEKO
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About this property

Setsu Niseko

Setsu Niseko features a free ski shuttle and puts you within a 10-minute walk of Niseko Mountain Resort Grand Hirafu. Guests can be pampered with massages at the spa, and Meli Melo Yuki No Koe, one of 5 restaurants, serves French cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a fitness center are other highlights, and apartments offer conveniences like kitchens and washers/dryers. Ski passes, storage, and rentals are also available. Fellow travelers say great things about the helpful staff.

Languages

English, Japanese

At a glance

DONE

Property size

    • 190 apartments
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
    • In addition to the listed hours, the public bath is also open from 6-10 AM daily.
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Covered on-site self-parking (JPY 2000 per night)
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Off-site

    • Free ski shuttle
VPN_KEY

Other information

    • Smoke-free property

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 2:00 PM to midnight. There are hot springs open between 2:00 PM and midnight.

Dining

Meli Melo Yuki No Koe - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
AFURI - This restaurant specializes in Japanese cuisine. Open daily.
蟹鮨 加藤 INORI - This sushi bar specializes in sushi. Open select days.
天ぷら あら木 - This restaurant specializes in Japanese cuisine. Open daily.
ルークズアルパインクラブ - This steakhouse specializes in American cuisine. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Housekeeping is available for an extra charge and varies based on length of stay and unit size

Parking

  • Covered self parking costs JPY 2000 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Hot springs access available from 2:00 PM to midnight
  • Reservations are required for spa treatments and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Setsu Niseko Kutchan
Setsu Niseko Aparthotel
Setsu Niseko Aparthotel Kutchan

Frequently asked questions

Does Setsu Niseko offer free cancellation for a full refund?

Yes, Setsu Niseko does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Setsu Niseko?

Sorry, pets aren't allowed.

Is parking offered on site at Setsu Niseko?

Yes. Self parking costs JPY 2000 per night. Parking spots may be limited.

What are the check-in and check-out times at Setsu Niseko?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.

What is there to do at Setsu Niseko and nearby?

Have fun with onsite winter activities like skiing. Additional recreation onsite includes yoga and hot springs. Indulge in a treatment at the spa and make the most of other amenities like a fitness center.

Are there restaurants at or near Setsu Niseko?

Yes, there are 5 onsite restaurants, featuring French cuisine.

Does Setsu Niseko have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a rice cooker, a griddle, and cookware.

What's the area around Setsu Niseko like?

Setsu Niseko is a short 5-minute walk from Niseko Mountain Resort Grand Hirafu and 19 minutes' walk from Niseko-Shakotan-Otarukaigan Quasi-National Park.

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Setsu Niseko Reviews

Reviews

9,6

Exceptional

10/10

Cleanliness

9,8/10

Amenities

10/10

Property conditions & facilities

9,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing stay. The entire family down to my toddler absolutely loved their stay. Room was tastefully designed and extrmeely comfortable. Kids play room was a must visit daily. Breakfast waa a sumptuous spread.
Priscilla, 3-night trip

10/10 Exceptional

Great location in Niseko Hirafu area.
SHOGO, 2-night trip

10/10 Exceptional

Lovely hotel. Immaculate luxurious room. Delicious breakfast. Great onsen.
Duncan, 3-night trip

10/10 Exceptional

Excellent hotel. Will come back again
Sze Wan Devan, 1-night trip

10/10 Exceptional

This hotel is absolutely stunning and the amenities are amazing! The room was spacious and had everything we needed. The kitchen was fully stocked of your essentials. We loved the washer/dryer in the room, the pajamas for the whole family, the big fridge, We loved it so much we decided to extend our stay for another night. We will definitely come back !
Teresa, 2-night trip

10/10 Exceptional

Great location and facilities.
chiate, 6-night trip

10/10 Exceptional

Amazing hotel with amazing staff in great location
Monique, 3-night trip

10/10 Exceptional

Very good quality in terms of the design, equipments and brands used
Chau Ying, 2-night trip

10/10 Exceptional

Best stay in Hokkaido
The hotel is fantastic. Best stay in Hokkaido thus far. Looks very new and the rooms are huge and nice! Free booking for one time at the private onsen. English speaking staffs was a bonus. Will be back in winter!
Ricky, 2-night trip

10/10 Exceptional

Great friendly staff, exceptional property, clean and very pleasingly and comfortable to stay at. Tasty food options
Jarrod, 4-night trip

10/10 Exceptional

New , very clean and well thought of basic layer out of room
chua, 1-night trip

10/10 Exceptional

Nice. Pricey but great quality. Will go again.
Jameson, 3-night trip

10/10 Exceptional

Wonderful
Elegant and functional interior. Like a breeze. Loved the onsen and breakfast.
1-night trip

8/10 Very good

Fail to meet the standard of equal rivals
The Italian restaurant was awesome , serving authentic italien food . However, we're disappointed to know no bathrobes are provided ( staff suggested we use Samue instead) and the showering temperature was unstable
Yee Wah carol, 5-night trip

10/10 Exceptional

11/10 stay
11/10. Wonderful experience all around. Kind and helpful staff, beautiful property, room was so well stocked (full kitchen, washer and dryer), unbelievably easy/walkable to get to town and skiing
4-night trip

10/10 Exceptional

Amazing Destination
The staff was amazing! The experience of staying at the Setsu Niseko is something that my family and I will cherish. The shuttle service for skiing is very convenient and the location makes dining very walkable. The room was in excellent condition with an amazing mountain view. We will be staying here again!
Fred, 3-night trip

10/10 Exceptional

A room which exceeds our expectations
My family has enjoyed our stay at Setsu a lot. The room is spacious for 3 of us. We love the interior decor and the view from our room. The room is very cozy and comfortable. We also love that we can leave a few windows ajar to allow natural air ventilation without turning on air conditioning.
5-night trip

8/10 Very good

Nice option in Hirafu intersection
Nice new hotels, nice onsens, close to slopes, very efficient shuttle service, nice team. Still feels like soft opening with teething issues (ie the thermostat of our room was not functioning so we left window open to mitigate). nice breakfast and afuri restaurant. nice view ofYotei and hirafu
niels, 2-night trip

10/10 Exceptional

Brand new hotel!
Great new (2022) hotel. Great location, walking distance to gondola (grand hirafu) and they also provide a shuttle that leaves very often. The rooms were impeccable, beautifully decorated and very spacious. We booked a one bedroom suite. The staff was very attentive, the onsen and gym facilities were top notch. and having access to a ski rental shop on site was fantastic. I also loved how they offer lockers for your winter gear. The breakfast (included with our stay) was great, and we tried Afuri for ramen one night, which was tasty as well. If I go back I will stay here again.
Luis F, 4-night trip

10/10 Exceptional

The view from the room was great! (Mt. Yotei) Our room was two bedroom plus Tatami room with a big living dining room which was spacious and clean. Perfect for Family Gathering. Breakfast was really good. Especially coffee. The hotel staff was kind and helpful but it seems that some of them do not have much experience in hotel service. Overall it was a nice hotel. I'll come back here again!
Naomi, 2-night trip

10/10 Exceptional

Amazing property!
Absolutely amazing property. Friendly welcoming staff. Easy to communicate in English. Studio room was immaculate. Well furnished. Clean. Location was convenient to everything with a hotel bus servicing Gondola and Dot base every 10-15mins. Great ski lockers. Rhythm on-site. Onsen (shared and private available). Gym. Great Restaurants. Great bar. Business centre. Definitely would recommend this place to any traveller looking for a bit of luxury, comfort and convenience with a fantastic staff team.
Jason, 4-night trip

4/10 Fair

Overall the hardware are super great including the room design and facilities offered, however, the servicing level in reception are quite below standard. Asked for 12pm check out and the lady said we are full, asked for booking dinning at night but i am told all full except the only one without booking needed. Hence we need to go out seeking restaurant for dinner amid the snowy season. After checked out, i want to call a taxi to drive us to another hotel but then came up with a private car without meter, the price is uncertain but the reception girl didn't mention and sent us to taxi. Nightmare!
Wai Ming Patrick, 1-night trip

6/10 Good

Not very accessible for kids skiers and seniors
We found out during our check-in that the room given to my senior parents are too far for their comfort because they cannot walk so much, we in fact brought wheel chairs with us. The concierge doesn't want to change their room saying that its not possible because we booked in hotels.com. My parents were not happy. And when they arrived in their room, we found that the concierge accidentally switched the 3 bedroom room which supposedly for my kids to my parents. By that time my parents were tired from the walk. Later we found out that the 1 bedroom for my parents is even further. We had to complain, thankfully concierge changed my parents room to one that is closer but it was a downgrade because the room I paid for supposedly have a view of mount Yotei, this new room does not have a view at all. As for the ski area, theres a shuttle that comes around every 20mins to bring the beginner skiers to Dot Base. So if you are 1 min late , you'll have to wait 20mins. When we got there, the instructors are not in the Ace Quad Lift as was in the email & they're not wearing green, they're wearing blue & in the 2nd floor of building, you have to ask people around, guy at the counter said they get a lot of questions like that from setsu guest and told me to let Setsu concierge know and pointed the way, while the kids are all wearing their heavy gears with them. Their Italian resto melo milo is not good. their Luke's steak house is very good. Room is very complete, comfortable and clean.
Mark, 2-night trip

10/10 Exceptional

Alan, 4-night trip

10/10 Exceptional

ARTHUR, 6-night trip