In Downtown George Town, Cititel Penang offers a stylish retreat with an indoor pool and restaurant. Enjoy the convenience of free in-room WiFi, unwind at the bar or explore nearby KOMTAR and Swettenham Pier Cruise Terminal. The helpful staff has left a lasting impression on previous guests.
Swettenham Pier Cruise Terminal - 19 min walk - 1.7 km
Gurney Drive - 4 min drive - 2.8 km
Gurney Plaza - 5 min drive - 4.2 km
Getting around
Penang Intl. Airport (PEN) - 27 min drive
Penang Sentral - 29 min drive
Tasek Gelugor Station - 49 min drive
Restaurants
Restoran Sup Hameed - 1 min walk
Kirishima Japanese Restaurant - 2 min walk
Red Garden Food Paradise & Night Market - 3 min walk
Kheng Pin Cafe 群賓茶餐室 - 1 min walk
Higher Ground - 3 min walk
About this property
Cititel Penang
At Cititel Penang, you'll be just a 5-minute drive from KOMTAR and Gurney Drive. The restaurant is the perfect spot for a bite to eat, and after visiting the fitness center for a workout, you can unwind with a drink at the bar/lounge. Also, Gurney Plaza and Penang Hill are within a short drive. Fellow travelers love the helpful staff and location.
Languages
Chinese (Mandarin), English, Japanese, Malay
At a glance
Hotel size
451 rooms
Arranged over 15 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 21
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured, covered on-site self-parking
Secured covered on-site valet parking (fees apply)
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
What to do
Winery tours nearby
Services
24-hour front desk
Tour/ticket assistance
Facilities
Safe-deposit box at front desk
Fitness center
An indoor pool
At least 80% of food locally-sourced
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
Reusable cups only
Reception hall
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
LCD television
Home comfort
Air conditioning
Slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Fees & policies
Refundable deposits
Deposit: MYR 100 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MYR 3.00 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately MYR 56 per person
Children & extra beds
Rollaway beds are available for MYR 85.0 per night
Parking
Covered valet parking is available for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 11:00 PM
Policies
Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Also known as
Cititel Penang Hotel George Town
Cititel Penang Hotel
Cititel Penang George Town
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town
Cititel Penang Hotel
Cititel Penang Georgetown
Cititel Penang George Town
Cititel Penang Hotel Georgetown
Cititel Penang Hotel George Town
Frequently asked questions
Does Cititel Penang offer free cancellation for a full refund?
Yes, Cititel Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cititel Penang?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Cititel Penang?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Cititel Penang?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Cititel Penang?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Cititel Penang and nearby?
Cititel Penang has an indoor pool and a fitness center.
Are there restaurants at or near Cititel Penang?
Yes, there's an onsite restaurant.
What's the area around Cititel Penang like?
Cititel Penang is in Downtown George Town, a short 12-minute walk from KOMTAR and 4 minutes' walk from Georgetown UNESCO Historic Site. Travelers say the area is walkable and good for shopping.
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Cititel Penang Reviews
Reviews
8,6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8,4/10
Cleanliness
8,8/10
Staff & service
8,0/10
Amenities
8,0/10
Property conditions & facilities
8,6/10
Eco-friendliness
Reviews
10/10 Exceptional
04 February 2025
Great Stay.
Great staff, room and breakfast.
Glynn
Glynn, 1-night trip
10/10 Exceptional
05 February 2025
Great Hotel.
Great staff, good room and good selection breakfast. Would return again.
Glynn
Glynn, 1-night trip
10/10 Exceptional
21 February 2025
Great location and view
Great location close to Georgetown restaurants and shopping. The view over the water from the high floors is great.
Martin
Martin, 2-night trip
10/10 Exceptional
29 November 2024
Great new hotel with fantastic staff.
Amazing stay. The staff went out of their way to make our stay comfortable. The location is good.
Stephen
Stephen, 4-night trip
10/10 Exceptional
22 February 2025
Great location and good value for money
Great location close to city and good view from higher floors. Breakfast is mostly asian but western alternatives exist. Rooms are reasonably spaced however with quite loud AC that needs to be turned off during night because of the noise.
Martin
Martin, 3-night trip
10/10 Exceptional
11 January 2025
Very comfortable and convenient. Service and room was great. Will come back for next trips.
Cindy
Cindy, 4-night trip
10/10 Exceptional
09 February 2025
Great stay
Hotel is clean and they accommodated my request for the room of my preferences. Appreciate their effort to save the environment by having water dispenser installed and stop issuing bottled water in the room
Woo Khiat
Woo Khiat, 3-night trip
10/10 Exceptional
01 December 2024
The staff at this hotel were incredibly welcoming. The rooms were very comfortable and clean. We also loved the convenient location close to the major attractions!
Chee-Ho
Chee-Ho, 2-night trip
10/10 Exceptional
03 February 2025
Great hotel and Suzanna couldn’t do enough for us. Thanks.
Glynn
Glynn, 2-night trip
10/10 Exceptional
29 November 2024
There are many eating places near the hotel. The staff are very friendly.
Yewmun
Yewmun, 2-night trip
10/10 Exceptional
09 February 2025
Five star hotel at a three star price!
Wonderful hotel choice: five star service at a three star price. Loved the heartfelt greetings the hotel team would give us when we came back to the hotel after a day out.
Pro tip: don't miss working with the amazing tailor on the ground floor - or the delicious Loh Bok from the Kheng Pin Cafe right next door in the morning!
Patrick
Patrick, 1-night trip
10/10 Exceptional
21 November 2024
Great hotel
Stayed here many times. Hotel recently renovated very tastefully. Big and varied Breakfast spread. So central to shopping, eats and massages. Enjoyed our stay !
Poh Choo
Poh Choo, 2-night trip
10/10 Exceptional
27 August 2024
Great location & we had a great view from our room!
Juliana Binte
Juliana Binte, 2-night trip
8/10 Very good
02 September 2024
nice hotel
Yeo
Yeo, 3-night trip
8/10 Very good
02 November 2024
Convenient , accesible to areas of interests, friendly staffs, affordable pricing.
OONG PING
OONG PING, 2-night trip
8/10 Very good
28 November 2024
Staff are very helpful and friendly. Conveniently located. Room are decent, clean and comfortable. I enjoyed my stay. I will stay there again if I come back to Georgetown
Erick-Antonio
10/10 Exceptional
27 January 2025
LingNg
The counter staff are very friendly especially Soon Huat and a middle aged Malay man.
Verified traveller
1-night trip
10/10 Exceptional
30 December 2024
Comfortable and good location
Really comfortable hotel. It’s big on eco friendly. We had a view of the sea which was really nice. The location is also great. It’s close to the market, restaurants and old part of Georgetown (and pubs if you are keen to venture out at night) so everything is close by. The Trishaw station is right next to hotel so it was easy if you are not up for walking or Grab. Would definitely stay there again
Chang
Chang, 3-night trip
8/10 Very good
27 September 2024
Nice hotel
Very nice place.
Service excellent good
Breakfast very good
Only the bed too soft for me lah
Chu
Chu, 2-night trip
8/10 Very good
12 August 2024
Comfortable & Spacious Rooms
Deluxe Rooms are quite comfortable & spacious
Eric
Eric, 1-night trip
8/10 Very good
12 August 2024
Comfortable & Spacious Rooms
Overall the Deluxe Rooms are comfortable & spacious
Eric
Eric, 1-night trip
10/10 Exceptional
25 February 2024
Great location and clean.
Wei
Wei, 3-night trip
8/10 Very good
19 July 2024
Great hotel in walking distance of lots of Dining
I have stayed here several times on this trip. Love the views from a high floor of hotel especially the views of the sea with both gorgeous skies at sunrise & sunset.
Verified traveller
1-night trip
10/10 Exceptional
21 April 2024
Comfortable stay
Nice rooms
Edwin
Edwin, 2-night trip
8/10 Very good
04 June 2024
Perfect location in Georgetown
Comfortable stay with beautiful views from high floor.