Long story short, we drove up to Fresno from San Diego on a Friday night. Got caught up in LA traffic and called to make sure they didn't give away our room. Sure enough, when we got there (11:30pm), a family was being told the hotel was overbooked, and would have to stay somewhere else. To their credit, the under-staffed front desk clerks provided accommodations for them elsewhere.
When it was our turn to check in, they remembered me and kept my room. Unfortunately, they didn't do the same for my aunt who was traveling with us. Splitting up was not an option, so they offered to provide accommodations for us as well. However, it was for a Motel...which I refuse to stay in. They understood and suddenly "found" two vacant rooms in the hotel, and gave them to us. We drove around to the back of the hotel and parked in a lot open to the street, near where our rooms were.
Our rooms were on the second floor (no elevator to my knowledge) and had to carry our luggage up a winding staircase. My aunt was able to get into her room, but our keys didn't work. Instead of giving us new keys, security moved us into another room across the hall. Unfortunately, the TV and phone did not work. My wife went back down and they moved us to the room next door. There, the TV worked, but the phone didn't. We decided to cut our losses and stay put.
Full disclosure, the staff did their best, but the hotel is in desperate need of renovations. Their "overbooked" rooms were legitimately Out of Service.