Occidental at Xcaret Destination - All Inclusive

Photo gallery for Occidental at Xcaret Destination - All Inclusive

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On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
7 outdoor pools, sun loungers

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property
All-inclusive beachfront property with beach bar, near Xcaret Eco Theme Park

8,2/10 Very good

2 226 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 10 bars/lounges
  • 7 outdoor pools
  • Nightclub
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Beach towels
  • Children's pool
  • Beach bar
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Cancun Intl. Airport (CUN) - 58 min drive
  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km

About this property

Occidental at Xcaret Destination - All Inclusive

At Occidental at Xcaret Destination - All Inclusive, you can spend time at the beach enjoying beach massages, volleyball, and beachside drinks, plus you'll be just steps from Xcaret Eco Theme Park. 7 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in deep-tissue massages. Le buffet, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale property include 10 bars/lounges, a nightclub, and a free kid's club. The helpful staff and family-friendly amenities get good marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 765 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 10 restaurants
  • 10 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Ecotours
  • Snorkeling
  • Evening entertainment
  • Pool table
  • Foosball
  • Table tennis
  • Golfing nearby

Working away

  • Business center
  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 7 outdoor pools
  • Shopping mall on site
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Music library

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling
  • Mobile key entry

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Dining

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Sonora Steak House - This steakhouse serves dinner only. Open daily.
Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses a grey water recycling system.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Overall score and ratings

8,2

Very good

9,0/10

Cleanliness

8,5/10

Staff & service

8,3/10

Amenities

8,7/10

Property conditions & facilities

9,0/10

Eco-friendliness

6/10 Good

Mikhail, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Ok property, it needs some improvements
Stay was ok, large property but customer service specially at the front desk was not ok. At time of check-in, then when I returned to get the room and at time of check-out front desk personnel really need to be more courteous. They don’t inform you that you need face mask at restaurants which makes it very inconvenient having to walk back to your room or pharmacy to buy some because the hotel will not provide them. Property is well maintained, some facilities are worn and outdated.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Nice vacation
Staff were super friendly. Food was average. Beach was nice and the close proximity to the parks is why we stayed there.
4-night family trip
Verified Hotels.com guest review

2/10 Poor

Rude attendants in restaurants; poor food choices food the same; everything closes early so not much todo after 7pm. The resort location is right off highway so unless you have a rental you are stuck watching Netflix or show that put on at 9:30pm
Angelina, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Do not recommend this property at all. It is such a shame as a lovely location, but you can basically only eat at the buffet which is average.
kim, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Much worse that before!!!
We stayed in this hotel before and loved it. After covid a lot has changed. Masks are required to get to restaurants and that is understandable due to restrictions. You will not get in without. I lost my mask on the way to restaurant in the downpour. Our building was pretty far so i asked if they have mask in restaurant. They didn't have masks in restaurants or front desk. In room we received 2 masks for entire stay. Housekeeping was cleaning out room daily and replaced towels but if always felt like they are not allowed to replace consumables daily or at all. For example there were apples in the room but they were not replenished. Water and coffee in the room wasn't always replaced same way. Sometimes we would get lees than needed. Coffee machines were being turned off in both diners at times and you could only get regular coffee from waiters. Where coffee machines were on you could get americano, espresso etc.. And THE WORST FOR LAST. we went to a vacation club meeting after we were promised discount on excursion. We received vouchers and bought excursion. Excursion was canceled at 10PM and we couldn't get our money back until 2 days later. (4 people!!) We spent 90 min in vacation presentation, 90 min buying excursion because rep was late, about 2 hours to get money back first time and another 60 minutes to get money. We lost about 4.5 - 5 hours each (4 people). Managers in vacation club were very helpful in resolving this problem but Mexican travel solution act like
6-night trip
Verified Hotels.com guest review

8/10 Very good

This was my first all-inclusive stay. It was wonderful as a whole. Check-in was easy. The access to Xcaret is SO convenient, if you get tired it's a quick walk or boat ride back to the resort. The staff was incredibly friendly and attentive. There are more tours and activities than you could possibly fit into your average visit. The property was in excellent shape. Bed/Room was very comfortable (building 21 w/ concierge) The number of guests was never uncomfortable, no lines at the buffets, and some wait time at the restaurants. The only thing that surprised me was the food at the buffet, I'm sure it's difficult to meet the needs of so many visiting cultures but the quality could be improved. Overall it was wonderful for a single female traveler, I never felt unsafe. I am thinking of another stay with my teenage son this time next year.
Jamie J, 4-night trip
Verified Expedia guest review

8/10 Very good

Johnny, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I loved everything in this place
Laura, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Staff were great. The setting was wonderful, very natural. Right near a great park as well. The food was why couldn't rate it a 5. It was just ok. The variety was nice, but just not worthy of 5 stars.
Gregory, 6-night romance trip
Verified Expedia guest review