Terrible experience from start to finish. Upon arrival, we were initially sent to a room that was already occupied. When we finally got a different room, we discovered that the air conditioner was broken—on the hottest day of the year. We reported it immediately, but the issue wasn't resolved that day. The following morning at 9 AM, a maintenance worker rudely banged on our door repeatedly, disturbing us after a sleepless night in the sweltering heat. To make matters worse, the air conditioner was finally repaired just two hours before we were supposed to check out. What was the point?