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1 room, 2 adults

The Portman Ritz-Carlton, Shanghai

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040, China

Luxury hotel with outdoor pool, connected to the convention center, near Jing'an Temple
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Nice location, staffs are friendlyJan 15, 2020
  • Very basic hotel Dec 17, 2019

The Portman Ritz-Carlton, Shanghai

from ZAR 2,619
  • Club Deluxe City View, Club Level, 1 King
  • Premier Suite, 1 Bedroom, View (Skyline View)
  • Deluxe Room, 1 King Bed, City View
  • Deluxe Room, 1 King Bed
  • Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
  • Club Business Studio, Club level, Larger Studio, 1 King
  • Deluxe Room, 1 King Bed (Skyline View)
  • Club Skyline View, Club level, 1 King
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds
  • Club Deluxe City View, Club level, City view
  • Premier Suite, 1 Bedroom
  • Club Skyline View, Club level, High floor
  • Club Business Studio, Club level, Larger Studio, High floor
  • Deluxe Room, 2 Twin Beds (Skyline View)

What’s around The Portman Ritz-Carlton, Shanghai

Landmarks

  • In Jing'an
  • Jing'an Temple - 9 min walk
  • People's Square - 36 min walk
  • Nanjing Road Shopping District - 36 min walk
  • Shanghai Museum - 39 min walk
  • Xintiandi Style Shoppping Centre - 2.4 mi / 3.9 km
  • The Bund - 2.9 mi / 4.7 km
  • Yu Garden - 3.6 mi / 5.7 km

Getting around

  • Shanghai (SHA-Hongqiao Intl.) - 23 min drive
  • Shanghai (PVG-Pudong Intl.) - 52 min drive
  • Shanghai Railway Station - 5 min drive
  • Shanghai South Railway Station - 10 min drive
  • Nanxiang North Railway Station - 17 min drive
  • Jing'an Temple Station - 8 min walk
  • West Nanjing Road Station - 11 min walk
  • Changping Road Station - 12 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 593 rooms
  • This hotel is arranged over 45 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-out
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Train station shuttle *

Parking

  • Self parking (limited) *

  • Car charging point

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Fitness classes on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 60666
  • Conference space size (meters) - 5636
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Lever door handles
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Separate bathtub and shower
  • Hair dryer
Be entertained
  • 32-inch TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

The Portman Ritz-Carlton, Shanghai’s small print

Also known as

  • Portman Ritz-Carlton
  • Shanghai Ritz-Carlton Portman
  • Portman Ritz-Carlton Shanghai Hotel
  • The Portman Ritz-Carlton, Shanghai Hotel
  • The Portman Ritz-Carlton, Shanghai Shanghai
  • The Portman Ritz-Carlton, Shanghai Hotel Shanghai
  • Portman Ritz-Carlton Hotel
  • Portman Ritz-Carlton Hotel Shanghai
  • Portman Ritz-Carlton Shanghai
  • Portman Shanghai
  • Ritz-Carlton Portman
  • Ritz-Carlton Shanghai Portman
  • Shanghai Portman
  • Shanghai Portman Ritz-Carlton

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Parking height restrictions apply.

Guests must contact this property in advance to reserve rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property is licensed under an applicable law.Property Registration Number 533807

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Cash deposit: CNY 5000 per day

    A damage deposit of CNY 1000 will be collected before check-in.

Optional extras

Self parking costs CNY 180 per night

Rollaway beds are available for CNY 699.6 per night

Buffet breakfast is offered for an extra charge of CNY 274 for adults and CNY 137 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Portman Ritz-Carlton, Shanghai

  • Is there a pool at The Portman Ritz-Carlton, Shanghai?
    Yes, there's an indoor pool and an outdoor pool.
  • Are pets allowed at The Portman Ritz-Carlton, Shanghai?
    Sorry, pets and service animals aren't allowed.
  • Is parking offered at The Portman Ritz-Carlton, Shanghai?
    Yes. Self parking costs CNY 180 per night. Parking spots may be limited.
  • What are the check-in and check-out times at The Portman Ritz-Carlton, Shanghai?
    You can check in from 2:00 PM to midnight. Check-out time is noon.
  • What is there to do near The Portman Ritz-Carlton, Shanghai?
    Recommended spots to visit include Jing'an Temple (9-min walk) and People's Square (1.8 mi), along with Nanjing Road Shopping District (1.9 mi) and Shanghai Museum (2 mi).
  • Are there restaurants at or near The Portman Ritz-Carlton, Shanghai?
    Yes, there's an onsite restaurant that serves international cuisine.

Recent reviews

Fabulous 8,8 From 312 reviews

Exceptional 10,0
Jack
jack, us3 night trip
Fair 4,0
Below expectations
We’ve been there as a couple and we wanted to spend a Magic night in Shanghai, but the experience was way below pair expectations. It doesn’t seem to be at Ritz, service and people are very cold and not supportive. The hotel is comparable to any standard hotel 4 stars that you can find in Shanghai.
Dil Gabriele, cn1 night business trip
Exceptional 10,0
Great service, good location, wow experience
Great service, good location, wow experience for our anniversary celebration
Yu Kit Tony, hk2 night romance trip
Fair 4,0
Worst Ritz ever stayed in!
Located in a convenient location. You have everything you need in the surrounding area. 10-15 mins walk to a subway station. We made a request of cancelling our trip 2 weeks prior to our stay, hotel wasn’t able to accommodate . The Whole communication back and forth was beyond frustrating! We had to change our plan last minute. Hotel did make the effort upon our arrival (fruit basket and decorated the room). However, we are still Disappointed with their hospitality for a world class 5 star hotel. In terms of room condition and amenities, it doesn’t live up to a 5 start Marriot brand at all. Everything is outdated, carpet has bad odour and stains all over. TV is like 90’s. Limited channel and low picture quality . Hardly call it enjoyable! Overall, we weren’t impressed with the hotel at all. Not worthy the Ritz brand or star rating! Stay away !
ca1 night trip
Poor 2,0
Avoid unless you want an outdated and dirty room
Not worthy of the price or star rating, room was dirty when we checked in, moldy smell, carpets had a lot of stains on them, so we asked for different room, we upgrade to a better room but jt was the same, the room smelled like an urinal, so we ask for a different, the hotel offered the upgrade for free, but we haf to change to another room because of the smell, finally the third try was okay, the room was same as the others but less stains and less odor, the service person said all of the rooms are in similar condition, i tried to shorten my stay but hotel.com cs couldnt get in touch with the hotel, so i was stuck there for the two nights, must avoid
us2 night family trip
Very good 8,0
So far the experience is good.
T, hk2 night business trip
Very good 8,0
It's OK.
It's OK. The rooms are more what you would expect from a 4-star. The star rating has really lost its meaning. Or maybe the brand 'Ritz-Carlton' has lost its meaning. You won't walk into your room and say 'WOW, I've arrived'. You'll walk in and say 'Oh, OK'. I have no complaints. It's a nice 4-star hotel, but not a 5-star.
Terry, us5 night trip with friends
Good 6,0
The room is not small but quite old
Lan Sin, sg4 night business trip
Very good 8,0
Location is hard to beat
Rooms a bit dated but a fantastic location!!
Tony, au3 night business trip
Exceptional 10,0
The outstanding concierge
Our stay was incredible- from start to end the staff was lovely and the hotel is in a great location and great amenities. Particularly the visit was made exceptional by William (concierge) who helped us to not only arranged to help make our stay nicer but was mindful of the individual needs of everyone staying there- booking cars, negotiating prices with airlines and translating to a variety of organizations during our stay. He was a strong problem solver and was not simply answering the questions, but anticipated issues and was a great problem solver. In our opinion, William went above and beyond his role.
Emma, cn3 night family trip

The Portman Ritz-Carlton, Shanghai

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