Overall I had a good stay at this hotel but it wasn’t perfect. My room was clean and tidy, 5mins walk to terminal 3 and lots of public transit options to downtown Toronto or Square One, but what let down this hotel was the shuttle service to the airport, yes I realize it operates on a first come first serve basis but what I didn’t like was I was waiting in the lobby area 15mins before it arrived, was one of the first people in line, driver announced bags for terminal 3 had to be loaded first followed by terminal 1. Only for other passengers with carry on luggage to jump into the shuttle and take up all seats when I was waiting for my luggage to be loaded. My baggage had to be unloaded and told to wait for the next shuffle service 30mins later, completely unacceptable. Ended up just walking it to terminal 3 and then taking the train to terminal 1. I don’t understand why the hotel can’t offer a booking option for a shuffle time like other hotels in the area.