I booked this hotel to culminate my Camino de Santiago hike. I was hoping to finally relax, rejuvenate and get a massage before heading home. When I got to the room, I discovered I was assigned a wheelchair accessible room. I am clearly not disabled. I was not informed of this assignment, so I was genuinely surprised when I walked in the room. It seemed a bit underhanded. It was later explained to me that they were completely booked, and they were sorry. I was in high spirits after the Camino, so I tried to be positive. I got really annoyed though, trying to take a shower. Because this was a wheelchair accessible room, the shower was a handheld only, holder mounted at waist level, so there was no way to stand under the shower, and there was nothing to prevent water from splashing, so water spilled ALL over the ENTIRE bathroom floor, constituting a major slipping hazard. This really put a damper on my stay. I reserved and paid for a room 3 months in advance, and I checked in fairly early in the day. It’s not like I rolled in at midnight without a reservation, so I don’t understand why my accommodation was downgraded. Next morning when checking out, I was told I should have said something, and they would have found me a better room. Seriously?! You said you were completely booked up! That made me really angry. This was the most expensive hotel out of 5 that I booked on my entire trip to Portugal and Spain, and this was the only disappointing experience I’ve had.