First of all, this is a COVID time review. We stayed for 14 nights.
The service is impeccable: friendly, attentive, always-with-a-smile, going the extra mile. Everyone remembered our names after just a few days, the chefs remembered our preferences and would come to our table to ask whether they could adjust our food to our preferences even more (and they did!).
The location is beautiful: the house reef is on the long side of the island, so there’s about 2-3h of swimming worth of reef drop with tons of turtles, reef sharks and rays, as well as some friendly lionfish. The diving sites are solid, but nothing crazy. The island itself is left very natural, they even have several jungle trails that make running an absolute pleasure.
The all-inclusive is overall top-notch: all the food, all the drinks are included (and they are very solid, nothing fancy, but certainly all the options are there), and they throw in a few extras (depending on your stay length) like spa, diving, jet skis. That being said, the food quality isn’t mind-blowing, it’s not top-level all-inclusive quality. which is a shame, and of course it’s quite far from good a-la-carte. Also, I think in the first 7 nights we had already tried literally every dish at the resort, so more variety would be good.
The design of the resort, however, is shockingly bad, which pretty much sums up the experience: the staff are brilliant, but senior management should get the boot.