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Sheraton Surabaya Hotel and Towers

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Tunjungan Plaza

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Surabaya Hotel and Towers

Gazebo
Exterior
Premium bedding, minibar, in-room safe, desk
Flat-screen TV, toys
Meeting facility
VIP Access

Reviews

8,8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • 24-hour room service
For families
  • Free cribs/infant beds
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
The price is R1 426
R1 726 total
includes taxes & fees
08 Dec - 09 Dec

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Executive Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
  • 138 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Presidential Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 240 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Royal Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Kitchen
  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Apartment, 2 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 109 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Apartment, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite

Premium bedding, minibar, in-room safe, desk

Ambassador Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • Sleeps 5
  • 2 Double Beds

Similar properties

Outdoor pool, pool umbrellas
JW Marriott Surabaya
Pool
Airport transfer
Free parking
Free WiFi
9.2 out of 10, Wonderful, (432)
The price is R1 415
R1 712 total
includes taxes & fees
01 Dec - 02 Dec
JW Marriott Surabaya
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About the area

Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 km
  • Surabaya Plaza Shopping Mall - 19 min walk - 1.6 km
  • Grand City Surabaya - 4 min drive - 3.6 km
  • Submarine Monument - 5 min drive - 4.2 km
  • Surabaya Zoo - 7 min drive - 6.5 km

Getting around

  • Surabaya (SUB-Juanda) - 49 min drive
  • Tandes Station - 23 min drive
  • Surabaya Gubeng Station - 23 min drive
  • Surabaya Pasar Turi Station - 28 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Yamagoya Ramen - ‬8 min walk
  • ‪Zenbu House of Mozaru - ‬1 min walk
  • ‪Bakmi GM - ‬3 min walk
  • ‪Excelso - ‬10 min walk
  • ‪Imperial Kitchen & Dimsum - ‬8 min walk

About this property

Sheraton Surabaya Hotel and Towers

At Sheraton Surabaya Hotel and Towers, you'll be within a 15-minute drive of Tunjungan Plaza and Pakuwon Mall. You can visit the spa to be pampered with Thai massages, facials, or reflexology, and Kafe Bromo, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel.

Languages

English, Indonesian

At a glance

Hotel size

  • 348 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Express check-in/out available
  • Minimum check-in age: 19
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19
  • Minimum Spring Break check-in age is 19

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children's pool
  • Children's games
  • Toys

What to do

  • Tennis
  • Shopping
  • Access to nearby outdoor pool

Working away

  • Business center
  • 8 meeting rooms
  • Computer station
  • Conference center (441 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1995
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Shopping mall on site
  • Full-service spa
  • Outdoor tennis court
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 20
  • Wheelchairs available on site
  • Closed captioned TV
  • Magnifying mirror
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Low-height desk
  • Low desk height (inches): 28
  • Low-height bed
  • Low bed height (inches): 28
  • Grab bar in bathtub
  • Bathtub grab bar height (inches): 39
  • Grab bar in shower
  • Shower grab bar height (inches): 59
  • Doorbell and phone notification
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Kafe Bromo - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.
Lung Yuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Kawi Lounge - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar.
Link at Sheraton - This coffee shop serves light fare only.
Sheraton Club Lounge - This restaurant specializes in international cuisine and serves breakfast and light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 340000 per person
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for IDR 786500.0 per night

Parking

  • Valet parking costs IDR 50000 per stay

Pool, spa, & gym (if applicable)

  • Pool open 24-hours

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Does Sheraton Surabaya Hotel and Towers offer free cancellation for a full refund?
Yes, Sheraton Surabaya Hotel and Towers does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Surabaya Hotel and Towers?
Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.
Are pets allowed at Sheraton Surabaya Hotel and Towers?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sheraton Surabaya Hotel and Towers?
Yes, there's free self parking.
Is airport shuttle service offered by Sheraton Surabaya Hotel and Towers?
Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.
What are the check-in and check-out times at Sheraton Surabaya Hotel and Towers?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sheraton Surabaya Hotel and Towers and nearby?
Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Surabaya Hotel and Towers also has a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Sheraton Surabaya Hotel and Towers?
Yes, there are 3 onsite restaurants, featuring international cuisine and pool views.
What's the area around Sheraton Surabaya Hotel and Towers like?
Sheraton Surabaya Hotel and Towers is in Kedungdoro, a short 1-minute walk from Tunjungan Plaza and 19 minutes' walk from Surabaya Plaza Shopping Mall.

Sheraton Surabaya Hotel and Towers Reviews

Reviews

8,8

Excellent

8,8/10

Cleanliness

9,2/10

Staff & service

9,0/10

Amenities

8,4/10

Property conditions & facilities

8,4/10

Eco-friendliness

Reviews

10/10 Exceptional

I stayed in the older condominium suites which was ok. It was nice 👌
Ramon, 2-night trip
Verified Expedia guest review

6/10 Good

Close to the mall and a swimming pool.
Stephen, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Chirag, 2-night trip
Verified Hotels.com guest review

8/10 Very good

5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing if you have kids visit the mall close to the hotel. There was so much to do.
Manou, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Frans, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Quiet
Kevin, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Jermaine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I just stayed for 2 days. The view at the club room was beautiful in the evening.
Chin Huei, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Kunzang, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly service, comfortable room
SWANDAJANI, 1-night trip with friends
Verified Travelocity guest review

6/10 Good

Alvin, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

all great, love the ambience
Nenny, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff were helpful
John, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff were very hospitable unmatched
John, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Best location, the hotel is close to all the attractions
Alwiya, 2-night family trip
Verified Expedia guest review

8/10 Very good

Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Jessica, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Heny, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This nice hotel for stay
eep, 1-night romance trip
Verified Expedia guest review

2/10 Poor

the room is very smelly, condition really bad
PIN HAN, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.
Weifang, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Ahmad, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Strong recommended hotel in Surabaya
The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall.
Indra, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Tommy, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

The in-room aircon not up to standard - doesn’t not reflect as per settings. Splendid staff in all departments
2-night trip
Verified Expedia guest review