6/10 Good
17 December 2024
Rooms were worn out and terrible coin laundry
Convenient location to access shops and transport services.
Hotel lobby is located on Level 9 and serviced by 6 lifts but still needed to wait for one every time and always have people tried to come in at last minute as the doors are closing.
Don’t like the fact the lobby is always busy and full of people, and busy lobby corridor you always need to avoid people on opposite direction.
Hate the fact that the hotel TV shows the coin laundry status with true running count down, however many guests tend to run the machine multiple times (loads) or even occupy multiple machines. So we literally waited over 1 hour for our turn and we were not the only one in the line. Our feedback to the hotel made me feel they knew about it but not prepare to take necessary action to enhance the guest experience.
Will not consider to stay here again if returned to Osaka and rather pay a bit more with many other choice near by.
Yu-Chang D
Yu-Chang D, 2-night family trip
Verified Hotels.com guest review