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All properties in Chicago, Illinois, United States of America
1 room, 2 adults

Swissotel - Chicago

4,5-star4,5 stars
323 E Wacker Dr, Chicago, IL, 60601, United States of America

Riverfront hotel with 2 bars/lounges, near Chicago Riverwalk
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Beautiful view clean rooms close to everything nice staff be careful of hotels.com's…Oct 27, 2020
  • The lobby area of the hotel was beautiful, upon checking in I was very excited to see the…Oct 27, 2020

Swissotel - Chicago

from ZAR 2,943
  • Classic Double Room, 2 Double Beds, City View
  • Classic Room, 1 King Bed, River View
  • Classic Double Room, 2 Double Beds, River View
  • Classic Room, 1 King Bed, Lake View (Lake View)
  • Classic Double Room, 2 Double Beds, Lake View
  • Premier Corner Room, 1 King Bed, City View
  • Premier Room, 1 King Bed, City View, Corner (Room)
  • Classic Room, 1 King Bed, City View
  • Executive Suite, 1 King Bed, City View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View
  • Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View
  • Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View
  • Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View
  • Classic Room, 1 King Bed
  • Classic Double Room, 2 Double Beds
  • Executive Suite, 1 King Bed
  • Suite, 1 King Bed

What’s around Swissotel - Chicago

Landmarks

  • In The Loop
  • Chicago Riverwalk - 3 min walk
  • Grant Park - 7 min walk
  • Chicago Theatre - 10 min walk
  • Millennium Park - 12 min walk
  • House of Blues Chicago - 13 min walk
  • Art Institute of Chicago - 15 min walk
  • Navy Pier - 18 min walk

Getting around

  • O'Hare Intl. Airport (ORD) - 32 min drive
  • Midway Intl. Airport (MDW) - 25 min drive
  • Chicago, IL (PWK-Chicago Executive) - 41 min drive
  • Millennium Station - 10 min walk
  • Chicago Van Buren Street Station - 18 min walk
  • Chicago Museum Campus-11th Street Station - 27 min walk
  • State Station - 11 min walk
  • Randolph-Wabash Station - 11 min walk
  • Lake Station - 12 min walk

At a glance

Key facts

Hotel size

  • This hotel has 661 rooms
  • This hotel is arranged over 43 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 1 per room (up to 25 lbs)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Self parking * on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Spa services on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1988
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Palm - This restaurant serves breakfast, lunch, and dinner.

Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Onsite venue #3 - This restaurant serves breakfast only. Open daily.

Swissotel - Chicago’s small print

Also known as

  • Chicago Swissotel
  • Swissotel - Chicago Hotel Chicago
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel
  • Swissotel - Chicago Hotel
  • Swissotel - Chicago Chicago

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property is licensed under an applicable law.Property Registration Number Hotel License

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 250.00 per stay

  • Resort fee: USD 20 per accommodation, per night

Resort fee inclusions:

  • Health club access
  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Optional extras

Self parking costs USD 60.00 per night

Rollaway beds are available for USD 50.0 per day

Breakfast costs between USD 5 and USD 22 per person (approximately)

Pets are allowed for an extra charge of USD 50 per pet, per night

Service animals exempt from fees

WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Swissotel - Chicago

  • Does Swissotel - Chicago offer free cancellation for a full refund?
    Yes, Swissotel - Chicago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Swissotel - Chicago?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Swissotel - Chicago?
    Yes. Self parking costs USD 60.00 per night.
  • Are pets allowed at Swissotel - Chicago?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 25 lbs per pet. There's a charge of USD 50 per pet, per night, and there's also a deposit of USD 250.00 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Swissotel - Chicago?
    You can check in from 3 PM to midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Swissotel - Chicago?
    Yes, there's an onsite restaurant, The Palm. Nearby restaurants include The Palm Chicago (3-min walk), Shula's Steak House (3-min walk), and Bockwinkel's (4-min walk).

Recent reviews

Fabulous 8,6 From 1 962 reviews

Good 6,0
There was a lot of hidden fees, that was not disclosed when I booked my room. There was not a microwave in the room, and also the breakfast was not free like it stated. I did enjoy the view that I had.
Tameka, us2 night family trip
Very good 8,0
Lovely hotel
The rooms are not cleaned daily for a multiple night stay, so I was a little disappointed in that. The front desk staff was very friendly and got us more coffee for the room. We didnt get toilet paper as requested. It's a beautiful hotel, however. Loved the lake view from my room! :-)
Yvonne, us1 night family trip
Good 6,0
Decent Stay
Premier King Suite room with “city view”. Pros: nice big comfy King bed, the location of the hotel is pretty decent for shopping, site seeing and walking around. The room was rather large but not at all what we expected. Cons: $60 per night parking in a very small and tight garage. Scratched our vehicle going into this garage. We were placed on the 7th floor. No view of anything decent at all besides the neighboring buildings. The tub in the picture for this room is a one person tub, not a jetted jacuzzi tub as it appears in the pictures, nothing spectacular at all. The shower was very small as well. No speakers in the room to listen to music, very outdated for the price and location. It is a waste of time and money to stay here if you’re not on a high floor with a good view. No breakfast or gym. We will not stay here again.
us2 night trip
Exceptional 10,0
Great hotel
Tashan, us1 night business trip
Exceptional 10,0
Appy Customer
Loved this placed very clean staff was friendly it wasnt noisy i was on the 35 floor the view was amazing i will be returning.
Rachel, us2 night trip
Poor 2,0
not all bad but I’ve had better for the price
The hotel is really nice. But the rooms don’t match the photos that are advertised. It’s like they show lots of pictures and don’t get me room the room was nice but the view that was shown wasn’t what I received. Also the parking was terrible, there should be some sort of explanation before you arrive. You basically have to check in before you park. In order to get into the parking garage you need a parking code which you have to go inside the lobby for. I’m not sure if we were around one of the party rooms but I could hear the music of other rooms word for word as if I was playing it myself.
us1 night trip
Fair 4,0
Uncomfortable and Loud
We were here for a short anniversary trip and did not enjoy the hotel that much. It was clean and the staff were friendly but the room was hot the entire time we were there and there was a LOUD party in the room next to ours. There were supposed to be quiet hours but the group was bumping their bass in their music since we first got there until we left. We didn’t spend a ton of time in the room but what we did spend in there was not very pleasant. Unfortunate since it’s a great location. Hopefully they do better for their next guests, though I would not recommend this hotel to others.
Ashley, us2 night trip
Very good 8,0
Enjoyed Our Stay
This was my first stay at the Swissotel and it was a pleasant experience considering the limitations due to covid concerns. Location was perfect for walking around downtown. The only drawback was that the pool was closed and I'm not sure if that's temporary or permanent. If the pool is open during my next trip to Chicago, Swissotel will be hotel of choice.
Mike, us2 night trip
Fair 4,0
My favorite hotel was a disappointment
Room and location were good. Lake view was amazing but I was not happy with customer service. Check in personnel was impatient and rather rude while explaining how to access and pay for parking; parking garage was below par (had an odor and very tight) espec for $60/night. Our room was not made up, windows were not clean, and safe did not look sturdy.
Anthony V, us2 night trip
Exceptional 10,0
Rest and Relax here
In a Covid world this property made check-in simple and seemless. Easy access to Chicago amenities, Michigan Ave., Chicago River, etc.
Mark, us1 night family trip

Swissotel - Chicago

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