8/10 Very good
01 January 2025
Sad to have to report…
We absolutely love Casa Decu. This hotel is our go-to for Mexico City. The staff is incredible and it is spotlessly clean. This was the first time we went in winter and it was FREEZING. With three people sleeping in two different rooms and no central heating / I asked for an extra space heater - there weren’t any. We had one VERY thin blanket and I asked many different people multiple times for more blankets (we were there for a week) and was told there weren’t any more. It was 44 F degrees at night. COLD. This would have been ok but the bed we had was simply the worst bed of any hotel bed I’ve ever had. My husband and I were miserable. In fact this is the first negative review I’ve ever written. The sleep was freezing and horrible which made the days harder. If I was given a heater and/or more blankets / maybe it would have been ok. Here’s the kicker… when we were checking out a HUGE shipment of new mattresses were in the foyer!!! Now I know I’m not crazy and I seriously almost cried that we didn’t get the mattresses and missed out. So disappointed with the lack of help and solutions. Once again / best cleaning persons! Great breakfast staff and door persons. Just VERY cold and uncomfortable to a max
Alisha
Alisha, 4-night family trip
Verified Hotels.com guest review