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Hotel Tortuga Acapulco

3.0 star property
Acapulco hotel with outdoor pool and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Tortuga Acapulco

Poolside bar
View from property
Interior
Standard Room | Balcony view
Breakfast served

Reviews

4.6 out of 10

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Valet parking
  • Self parking
  • Room service
  • Conference center
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe
  • Laundry service
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • In-room climate control (air conditioning)
  • Dry cleaning/laundry service
  • Self parking (surcharge)

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

Similar properties

Standard Double Room, 2 Double Beds, Partial Ocean View

Hotel Romano Palace Acapulco

Pool
Parking available
24/7 front desk
Non-smoking
6.6 out of 10, (1038)
The price is $52
includes taxes & fees
$44 per night
Nov 25 - Nov 26
Hotel Romano Palace Acapulco
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About the neighborhood

Map
Av. Costera Miguel Alemán 132, Acapulco, GRO, 39690

What's nearby

  • Diana the Huntress - 6 min walk - 0.5 km
  • Condesa Beach - 8 min walk - 0.7 km
  • Icacos Beach - 12 min walk - 1.1 km
  • Parque Papagayo - 2 min drive - 2.1 km
  • Papagayo Beach - 9 min drive - 3.0 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪Taquitos Acapulco - ‬1 min walk
  • ‪Baby Lobster - ‬3 min walk
  • ‪Sportortas - ‬1 min walk
  • ‪Subway - ‬1 min walk
  • ‪La Condesa - ‬1 min walk

About this property

Hotel Tortuga Acapulco

Hotel Tortuga Acapulco is a great choice for a stay in Acapulco. Guests can take a dip in the outdoor pool or grab a bite to eat at Careyes, which serves breakfast.

Languages

Spanish

At a glance

Hotel size

  • 257 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*

Internet

  • Free WiFi in public areas

Parking

  • Onsite self parking (MXN 250 per day)
  • Onsite valet parking (MXN 250 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Beach nearby

Working away

  • Meeting rooms
  • Conference center (97 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Picnic area
  • An outdoor pool
  • Banquet hall

Room amenities

Be entertained

  • 20-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Phone

More

  • Daily housekeeping

Special features

Dining

Careyes - This buffet restaurant serves breakfast only.
Muffin - Onsite restaurant.

Fees & policies

Pets

  • Pets are allowed for an extra charge of MXN 350 per pet, per night

Parking

  • Self parking costs MXN 250 per day
  • Valet parking costs MXN 250 per day

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Tortuga Acapulco
Acapulco Tortuga
Acapulco Tortuga Hotel
Tortuga Hotel Acapulco
Hotel Tortuga Acapulco Hotel
Hotel Tortuga Acapulco Acapulco
Hotel Tortuga Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Tortuga Acapulco offer free cancellation for a full refund?
Yes, Hotel Tortuga Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Tortuga Acapulco?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Tortuga Acapulco?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 350 per pet, per night.
Is parking offered on site at Hotel Tortuga Acapulco?
Yes. Self parking costs MXN 250 per day. Valet parking costs MXN 250 per day.
What are the check-in and check-out times at Hotel Tortuga Acapulco?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in is available.
What is there to do at Hotel Tortuga Acapulco and nearby?
Hotel Tortuga Acapulco has an outdoor pool and a picnic area.
Are there restaurants at or near Hotel Tortuga Acapulco?
Yes, there's an onsite restaurant, Careyes.
What's the area around Hotel Tortuga Acapulco like?
Hotel Tortuga Acapulco is a short 6-minute walk from Diana the Huntress and 8 minutes' walk from Condesa Beach.

Reviews

4.6

5.0/10

Cleanliness

5.6/10

Staff & service

2.6/10

Amenities

3.4/10

Property conditions & facilities

Reviews

2/10 Poor

No sirve el aire acondicionado, no sirven los elevadores, los lavabos y la regadera se tapan, todo está viejo y a abandonado, fue la peor decisión que hice, nunca más regreso a este hotel, a la administración no le importa, no te dan solución alguna.
1-night romance trip
Verified Expedia guest review

2/10 Poor

BAD BED, BAD ROOM, BAD DOOR,BAD FLOOR, BAD BATHROOM
2-night trip
Verified Expedia guest review

2/10 Poor

Horible durty place i ordered to stay a couple hours to take shower and change my clothes and i pay all night they give me broken key im running back and force and pay for parking spot horrible place if u want stay longer then hour dont even take
Anna, 1-night trip
Verified Expedia guest review

2/10 Poor

Pool was very dirty and looked like it had not been cleaned in a year. No one spoke english. Will never stay there again.
Aldon, 3-night trip
Verified Expedia guest review

2/10 Poor

Where to start? There were so many issues with this hotel. 1. There are only 2 elevators for around 300 rooms and only one was "working". When I say "working", I mean it moved up and down but no necessarily to the floor you wanted. 2. The room's A/C barely worked. Acapulco is at least 36 degrees Celsius and the sun would basically bake the room in the afternoon, so you can imagine we did not sleep well at all due to the heat. 3. The TV didn't work and it's old. We didn't go there to watch TV but late at night when we're vegging out in the hotel it would have been nice to watch the news. It was one of those hold boxy TVs and the volume didn't work at all - useless. 4. The room's sink was plugged up for several days. It was gross because that's where we brushed our teeth - so basically we had to look at mouth scum for several hours before the water would disappear. 5. There was no WIFI in the rooms, only in one area - the lobby. There is no where in the lobby to do any work if you had to - no tables for computers and no appropriate chairs. 6. One night there was a rain storm in Acapulco, when we woke up and went downstairs I slipped in a puddle of water. There was no sign indicating that there was water on the floor, so right there there's a safety issue that wasn't properly dealt with. Basically, part of the hotel flooded and because of it's age and poor maintenance the water seeps into the hotel and creates a mess.
Meghan, 3-night trip
Verified Expedia guest review

2/10 Poor

Ángel, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

6/10 Good

El personal es maravilloso, muy atentos, PERO EL HOTEL YA NECESITA MUCHO MANTENIMIENTO, es un buen hotel pero necesitan invertirle URGENTEMENTE
3-night family trip
Verified Expedia guest review

4/10 Fair

MA. Eugenia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Fatal... Sucio, no sirve el clima, recepción fatal
Jose Juan, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

2-night trip
Verified Expedia guest review

4/10 Fair

Deplorable
Es un hotel muuuy descuidado, el elevador es muy inseguro, la alberca es mucho más pequeña que en las fotos, programan el aire acondicionado desde que llegas y se llevan el control, la tina no funciona no puedes llenarla, esta despostillada, te cobran 150 pesos de estacionamiento y si sacas tu auto, no respetan tu lugar, hasta que no reclamas en recepción, la realidad es que es un hotel con muchas áreas de oportunidad, tiene muy buena ubicación y una vista muy bonita, pero jamás volveré a ocuparlo.
lau, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Muy mal servicio, me salieron cucarachas. el mantenimiento esta terrible, la limpieza mala, estaban pelos, rastrillos y papeles de baño. estaba terrible
Grace, 1-night family trip
Verified Expedia guest review

2/10 Poor

Desagradable experiencia
Desagradable, pague en efectivo más aparte de lo que había pagado en la empresa de viajes, por que me dieron una habitación obscura, olor a humedad vista a unas piedras y personas tomando en plena calle. Y me cambiaron a otra por una cantidad muy significativa pero como en la.empresa donde contraté este servicio no contestan los números que tiene en internet y por no perder mi reservación ni mi dinero tuve con mucho enojo aceptar, en la habitación el barandal le faltaban barrotes, los focos no prendían y nunca los cambiaron solo servían 2, olor a humedad sucio el.baño. La alberca sucia el agua muy turbia, camastros muy sucios e inservibles, todas las instalaciones en mal estado. Pero en los lrededores del hotel todo muy cerca de todos precios, 2 oxxo cerca. Muy céntrico todo. Restaurantes. Si el hotel lo arreglaran sería excelente opción.
Leticia, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

El tipo de recepción de muy mala forma te atiende, y el cuarto que me tocó pésimo. No te dan mayor información y si la pides te la dan de mala gana Mal servicio de recepción y los cuartos deberían de actualizar las tele
Eduardo, 1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Era un hotel de primera, pero ahora no.
Lastima que este hotel era de primera. Ahora se a convertido en un hotel que no le dan mantenimiento en sus muebles y servicios.
Alberto, 3-night romance trip
Verified Hotels.com guest review

2/10 Poor

instalaciones muy viejas, deterioradas, no son como las fotos que presentan en la publicidad. A nuestra llegada no encontraban mi reservacion, el baño de la habitacion no estaba limpio (hasta cabellos en el wc), la caja de "seguridad" no funcionaba. Para nuestra desagracia el hotel esta justo a un antro y las noches que pasamos tuvimos que soportar el escándalo hasta las 4 o 5 a.m.
EduardoGonzalez, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Es un hotel pésimo... Sus instalaciones están demasiado descuidadas y no tienen aire acondicionado
1-night trip
Verified Expedia guest review

4/10 Fair

Hola solo tuvimos un problema se descompuso el aire acondicionado del hotel y tuvimos que pedir ventiladores. El hotel está muy descuidado.
MAYRA, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

las imágenes que muestra son de 30 años atrás por que nada que ver con el hotel. de los 3 elevadores solo sirve 1 y es de terror ,si llueve ninguno sirve, no para en todos los pisos jajajajaja. los barandajes están despegados . se supone el restaurante es en medio del hotel cosa que no es así por que no dan servicio y el de afuera no tiene clima solo sirve 1 ventilador. en la habitación solo tienen 7 canales de tele abierta la tele es de bulbos. la cama es de piedra igual que el colchón . en fin el hotel es bueno por que esta frente a la zona de antros ,si van en plan de solteros o pareja esta bien para dormir pero plan familiar es una tortura.
HUGO, 2-night family trip
Verified Expedia guest review

4/10 Fair

Héctor, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

Mal servicio y descuidado falta mantenimiento no hay suficiente aire acondicionado y no hay WiFi
2-night trip
Verified Expedia guest review

10/10 Exceptional

Todo me gustó los establecimientos estas bien uvicados
2-night trip
Verified Expedia guest review

6/10 Good

Esta muy deteriorado el precio no corresponde con el lugar....Las fotos publicitarias son engañosas
1-night trip
Verified Expedia guest review

2/10 Poor

Sin elevador me hospedaron en el piso 6, sólo sirvió cuando llegué, muy sucias las instalaciones, lo modesto no quita la limpieza.
Mario, 1-night family trip
Verified Hotels.com guest review