See all properties

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Beachfront property in Puerto Morelos with free water park and spa

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
8 outdoor pools, free pool cabanas, pool umbrellas
Free minibar, in-room safe, desk, blackout curtains
Free minibar, in-room safe, desk, blackout curtains
On the beach, free beach cabanas, sun-loungers, beach umbrellas

Reviews

7,0 out of 10

Good

Popular amenities

  • Bar
  • Casino
  • Free breakfast
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 9 restaurants and 4 beach bars
  • 2 poolside bars and 3 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 8 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • 3 outdoor tennis courts
Feel at home
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Separate bathtub and shower
  • Premium TV channels
The price is R6 232
R6 232 total
includes taxes & fees
07 Jan - 08 January 2025

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
3 bathrooms
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
3 bathrooms
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
2 bathrooms
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
2 bathrooms
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Free minibar, in-room safe, desk, blackout curtains

Luxury Suite Ocean View with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
2 bathrooms
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
2 bathrooms
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
4 bathrooms
  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
3 bathrooms
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
2 bathrooms
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
2 bathrooms
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
3 bathrooms
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Jetted bathtub
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
3 bathrooms
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

6 outdoor pools, pool umbrellas, pool loungers

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Pool
Free breakfast
Spa
Free WiFi
8.0 out of 10, Very good, (1159)
The price is R6 454
R6 454 total
includes taxes & fees
17 Jan - 18 January 2025
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

What's nearby

  • Moon Palace Golf Club - 14 min drive - 9.5 km
  • Ventura Park Cancun - 19 min drive - 16.9 km
  • Puerto Morelos Beach - 21 min drive - 18.6 km
  • Petempich Bay - 21 min drive - 14.5 km
  • Puerto Morelos Town Square - 24 min drive - 20.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Tulum Intl. Airport (TQO) - 134 min drive
  • Cozumel Intl. Airport (CZM) - 30.6 miles/49.2 km

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll be within a 15-minute drive of Moon Palace Golf Club. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Gourmet Marche, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 4 beach bars, a casino, and a nightclub. Fellow travelers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Portuguese, Spanish

At a glance

Hotel size

  • 840 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 3 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Boat tours
  • Motor boating
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Shopping
  • Pool table
  • Fishing
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 8 outdoor pools
  • Free water park
  • Arcade/game room
  • Casino
  • Full-service spa
  • Nightclub
  • 8 casino gaming tables
  • 12 casino slot machines
  • Spa tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock

What to enjoy

  • Balcony

Freshen up

  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Policies

This property does not have elevators.
This property accepts credit cards and cash.

Also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer free cancellation for a full refund?
Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there's free self parking.
What are the check-in and check-out times at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
What is there to do at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino and nearby?
Have fun with onsite activities like kayaking, water skiing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 8 outdoor swimming pools. Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino also has 3 swim-up bars, 2 poolside bars, and a casino, as well as a nightclub, a sauna, and a steam room.
Are there restaurants at or near Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 9 onsite restaurants, featuring international cuisine.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino like?
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is located on the waterfront, a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers say this property is in a good location.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7,0

Good

7,4/10

Cleanliness

7,6/10

Staff & service

7,8/10

Amenities

7,0/10

Property conditions & facilities

7,8/10

Eco-friendliness

Reviews

2/10 Poor

Frank, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Louise, 4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Guest treatment and follow up could improve
This is not our first time to Royalton but this time guest services/reception service was very poor. I guess they only cater to diamond club guests, and treat others like (nothing). Although I must say that cleaning staff, and servers etc were very nice. I left my Gucci sunglasses at the gym and had to go maybe 10 times to guest services, security, and front desk and still didn’t get any follow up. They give you diff stories each time. Was left without glasses in this sun for pretty my 80% of my trip. Agreed, I should have left it as the gym. But they were not helpful at all.
Salim, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing 👏
Takita, 5-night family trip
Verified Hotels.com guest review

6/10 Good

claudia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Have stayed here 4 times this by far has been the biggest disappointment
Alfredo, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Zoe, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The simplest way to describe the Royalton is that they have thought of everything. The room was incredibly spacious, plenty of pools to pick from, super attentive staff and very good English spoken by staff. My partner has two food allergies - staff ask at each restaurant whether there are any allergies which often hasn’t been the case in holiday resorts. One waiter even went to another restaurant to find a suitable pudding to cater for his allergies. Would recommend!
Erica, 9-night romance trip
Verified Expedia guest review

8/10 Very good

Dagmawi, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel, everybody is friendly and informative, the food is fresh, beds are very comfortable and the room service is great.
CARMEN RAMONA RAMOS DE, 3-night family trip
Verified Expedia guest review

2/10 Poor

Nothing about my stay was anything like I was expecting. It took 5 hours to get a room. No room service NO ocean view out of 9 restaurants we was only allowed to eat in one No whiskey at the bar or in the room. I have paid for an inclusive and a room with Ocean view. I will like to request a refund because I have not received what I have paid for.
Suresh, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sanique, 5-night trip
Verified Expedia guest review

8/10 Very good

It was a wonderful stay. Except the constant mosquitos in the room. I was getting bit in my sleep.
jannelly, 5-night romance trip
Verified Expedia guest review

8/10 Very good

We visited Sept 16-20 for our family vacation & to celebrate our daughter’s 5th birthday. We were nervous due to recent negative reviews, but so glad we did not listen to them. We had the 1 bedroom presidential suite, Diamond Club. Is there wear & tear, sure.. but, you’re at the beach! Our butlers Eduardo & Fernando, all of the wait staff at the kids pool, Manuel from Hunter’s steak house, Ivan from Zen hibachi, and everyone in between made us feel like family and created the most wonderful experience for us. Our daughter had every employee telling her happy birthday (thanks to Eduardo for spreading the word) and made us feel so special! I highly recommend upgrading to Diamond Club. I’m not sure if that is what enhanced our experience, but the extra perks (separate lounge, top shelf liquors, availability for reservations, etc..) were nice. It was also SO NICE that almost all employees speak close to perfect English.. I know, I know.. we’re in Mexico but it makes the trip more enjoyable not having a huge language barrier like other resorts we have been to in Mexico. Cons: beach is eh.. lots of seaweed and, water was not very clear but there’s enough pools to make up for it. Mosquitoes are BAD.. we thought we were prepared with bracelets & off! But they barely helped. We had photos taken several times & did not get the opportunity to purchase any from the shop before we had to leave & are unable to purchase online. Overall, an amazing vacation & we will be back next year!
Lindsy, 4-night family trip
Verified Expedia guest review

8/10 Very good

The resort is beautiful, upon entering the staff welcome you warmly and checking process easily done. I didn’t enjoy the food nor the juice that much. The juice such as pineapple & cranberry which I tried was tasteless. The staff were very friendly and offered to help always. The room was spacious, beautiful with awesome view of the sky, pools & beach. Room was kept nice and clean and the resort was very clean. I enjoyed the Friday night all white party. The entertainment was good.
Lavern, 6-night romance trip
Verified Expedia guest review

4/10 Fair

The view and pools were nice. The food was not good. There were work being done so you couldn't go everywhere. There beach was dirty with a lot of seaweed. The entertainment was terrible.
VERONICA, 5-night trip with friends
Verified CheapTickets guest review

10/10 Exceptional

Mary Jo, 7-night trip
Verified Expedia guest review

2/10 Poor

Joseph, 2-night trip
Verified Expedia guest review

2/10 Poor

Adilene, 5-night trip
Verified Expedia guest review

8/10 Very good

Agnieszka, 5-night trip
Verified Expedia guest review

6/10 Good

Service is very slow and food was alright.Some ares of the resort had a sewer/musky smell.I don't think I would be coming back.
Marilyn, 6-night family trip
Verified Expedia guest review

4/10 Fair

Frank, 5-night trip
Verified Hotels.com guest review

8/10 Very good

It was great..
Cynthia, 7-night family trip
Verified Expedia guest review

6/10 Good

Osman D, 5-night trip
Verified Expedia guest review

6/10 Good

This resort was always my favorite but when we recently visited it wasn’t like always. The rooms haven’t been updated it’s all Work out there’s broken furniture in the room , the bathroom showers were weird they kept making sounds there’s plumbing and a weird smelling issue coming out of the tub
Donny O, 7-night family trip
Verified Expedia guest review