Nanjing Road Shopping District - 21 min drive - 22.2 km
Getting around
Shanghai Pudong Intl. Airport (PVG) - 35 min drive
Hongqiao International Airport (SHA) - 56 min drive
Nanxiang North Railway Station - 24 min drive
Shanghai South Railway Station - 31 min drive
Shanghai Railway Station - 40 min drive
Jilong Road Station - 5 min walk
North Waigaoqiao Free Trade Zone Station - 6 min walk
Gangcheng Road Station - 21 min walk
Airport shuttle (surcharge)
Free theme park shuttle
Restaurants
星巴克 - 8 min walk
上海富豪会展公寓酒店 - 8 min walk
梓亭 - 7 min walk
谭火锅 - 13 min walk
星巴克 - 8 min walk
About this property
Sheraton Shanghai Waigaoqiao Hotel
Sheraton Shanghai Waigaoqiao Hotel is a great choice for a stay in Shanghai. Guests can be pampered with massages at the spa, and Bay Leaf, one of 3 restaurants, serves international cuisine. An indoor pool, a bar/lounge, and a health club are other highlights at this luxurious hotel. The property is just a short walk to public transportation: Jilong Road Station is 5 minutes and North Waigaoqiao Free Trade Zone Station is 6 minutes.
Languages
Chinese (Mandarin), English, Japanese
At a glance
Hotel size
451 rooms
Arranged over 51 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-out available
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Onsite self parking (CNY 56 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Onsite carport
Transfers
Airport shuttle on request (available 24 hours)*
Offsite
Free theme park shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–10 AM
3 restaurants
Bar/lounge
24-hour room service
Traveling with children
Free theme park shuttle
Playground
What to do
Golfing nearby
Working away
Business center
Meeting rooms
Computer station
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Facilities
1 building/tower
Built in 2012
ATM/banking
Safe-deposit box at front desk
Garden
Health club
An indoor pool
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Banquet hall
Traditional architecture
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed captioned TV
Lowered electrical outlets in bathroom
Height-adjustable showerhead
Grab bar near toilet
Grab bar in bathtub
Lever door handles
Room amenities
Be entertained
47-inch LCD TV
Satellite TV channels
Pay movies
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Pillow menu
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Energy-saving switches
Recycling
Special features
Spa
Shine SPA has 7 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Dining
Bay Leaf - Overlooking the golf course and garden, this restaurant specializes in international cuisine. Reservations are required.
Miyabi - This restaurant specializes in Japanese cuisine and serves lunch only. Reservations are required.
Yue - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
Lobby Lounge - Onsite lobby lounge.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 208 per person
Airport shuttle service is offered for an extra charge of CNY 500 per vehicle (one-way)
Children & extra beds
Rollaway beds are available for CNY 288.0 per night
Parking
Self parking costs CNY 56 per day
Pool, spa, & gym (if applicable)
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Shanghai Sheraton Waigaoqiao Hotel
Shanghai Waigaoqiao
Sheraton Shanghai Waigaoqiao
Sheraton Shanghai Waigaoqiao Hotel
Sheraton Waigaoqiao
Sheraton Waigaoqiao Hotel
Waigaoqiao
Waigaoqiao Hotel
Waigaoqiao Shanghai
Sheraton Shanghai Waigaoqiao
Sheraton Shanghai Waigaoqiao Hotel Hotel
Sheraton Shanghai Waigaoqiao Hotel Shanghai
Sheraton Shanghai Waigaoqiao Hotel Hotel Shanghai
Frequently asked questions
Does Sheraton Shanghai Waigaoqiao Hotel offer free cancellation for a full refund?
Yes, Sheraton Shanghai Waigaoqiao Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Shanghai Waigaoqiao Hotel?
Yes, there's an indoor pool.
Are pets allowed at Sheraton Shanghai Waigaoqiao Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sheraton Shanghai Waigaoqiao Hotel?
Yes. Self parking costs CNY 56 per day. Electric vehicle charging is available.
Is airport shuttle service offered by Sheraton Shanghai Waigaoqiao Hotel?
Yes, an airport shuttle is available. The charge is CNY 500 per vehicle one-way.
What are the check-in and check-out times at Sheraton Shanghai Waigaoqiao Hotel?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-out is available.
What is there to do at Sheraton Shanghai Waigaoqiao Hotel and nearby?
Sheraton Shanghai Waigaoqiao Hotel has a spa and an indoor pool, as well as a steam room and a garden.
Are there restaurants at or near Sheraton Shanghai Waigaoqiao Hotel?
Yes, there are 3 onsite restaurants, featuring international cuisine and garden views.
What's the area around Sheraton Shanghai Waigaoqiao Hotel like?
Sheraton Shanghai Waigaoqiao Hotel is in Pudong, a short 5-minute walk from Jilong Road Station.
Sheraton Shanghai Waigaoqiao Hotel Reviews
Reviews
8,6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9,0/10
Cleanliness
8,8/10
Staff & service
7,6/10
Amenities
9,0/10
Property conditions & facilities
8,8/10
Eco-friendliness
Reviews
10/10 Exceptional
20 December 2024
Alexander
Alexander, 2-night trip
Verified Hotels.com guest review
2/10 Poor
16 April 2024
YING
YING, 2-night trip
Verified Expedia guest review
2/10 Poor
16 April 2024
This hotel has No air conditioning, no air exchange. Window has to be opened to get fresh air. Once window opened it's very noisy day and night because close to port. Shocked for the name of Sheraton.
YING
YING, 1-night business trip
Verified Expedia guest review
8/10 Very good
24 October 2023
Good Modern hotel
This is a great hotel and very modern. The rooms were spacious and very comfortable. The wifi was not good at all but it never is in China.
A
A, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 October 2023
Yijing
Yijing, 1-night trip
Verified Hotels.com guest review
8/10 Very good
16 July 2023
Xing
Xing, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 August 2021
Allen
Allen, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 July 2020
Luthfi
Luthfi, 1-night trip
Verified Hotels.com guest review
8/10 Very good
27 August 2019
Big room with a city view
Room was nice and clean. Beautiful city view among business district.
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
27 June 2019
Tony
Tony, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
25 June 2019
Great Hotel for Family
Great Hotel. 100% Family friendly.
Tony
Tony, 2-night business trip
Verified Hotels.com guest review
6/10 Good
04 April 2019
Not good
Renuka D.
Renuka D., 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
07 November 2018
Julia
Julia, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
06 November 2018
Nice hotel in the Free Trade Zone; close to line 6 of Shanghai Metro
Verified traveller
1-night trip
Verified Expedia guest review
4/10 Fair
29 October 2018
The concierge staff was not very helpful. My colleague's luggage was lost and we could not get helpful advice on where to shop for replacement clothes. The Bay Leaf Café food was dreadful.
Susan
Susan, 2-night trip
Verified Expedia guest review
10/10 Exceptional
12 October 2018
Good choice for business stay
Solid choice if you are in the area on business. Clean, comfrtable and the breakfast is good. Probably less optimal if you are in Shanghai for sightseeing - it is quite far from the city center.
ILIA
ILIA, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
02 October 2018
Customer Service at it’s worst
We booked this hotel on the pretense of a shuttle being provided for a Disney Trip we have been planning. We found out once we arrived that there was not shuttle and the airport service they offer costs more than hailing a taxi yourself. The hotel is almost an hour away from anything in the city or Disney so it was not feasible for us to stay there without these amenities as the time and money was more than we planned for. The hotel staff had no solutions to the problem and acted like they really didn’t care. She said no we don’t offer those things. We stayed only one night because it was so late by the time we arrived. I said we would only be staying one night if our reservation and the lady at the desk said ok you will not be refunded. Customer service was not at its best here and yes I understand what Hotels.com says about cancellation and refunds but I expected a lot more from a Sheraton hotel. I would not recommend this hotel if you’re hoping to enjoy the city of Shanghai or Disneyland.
Kimberly
Kimberly, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
16 August 2018
Very nice property, but the location was farther from the Airport than I thought.
Ronald
Ronald, 1-night trip
Verified Expedia guest review
10/10 Exceptional
31 July 2018
Outstanding hotel
Just perfect, couldnt fault it. Fabulous modern room, best night sleep ever! Staff friendly and helpful. Convierge exvellent.
Deelicious
Deelicious, 1-night trip
Verified Expedia guest review
10/10 Exceptional
06 July 2018
Excellent Hotel , far from de City Center
This is a beautiful hotel, but it is far from de City Center. Nice Reception staff
Inessoriaqua
Inessoriaqua, 1-night trip
Verified Expedia guest review
10/10 Exceptional
30 June 2018
Nice room
I was impressed with good services by the Hotel GM, Alex by taking care of my luggages to the room when I checked in after midnight with no doorman available.
The room is great, nice size and comfortable.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
26 April 2018
Nice comtable hotel at reasonable price
Gym, Jacuzzi, swimming facilities are at good standard at this price. I m pretty satisfy with this quality of hotel. Thankyou Sheraton.
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
05 April 2018
Great Service! Comfortable and spacious room! Nice views from room.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
16 February 2018
It is a wonderful experience and stay
Wilcox
Wilcox, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
25 October 2017
When we just checked in on the first day found an apple charger on the desk. After we went out to eat and came back it was gone. The cleaning staff snuck in and took it, when we are not in the room but we still had the card key in the room (shows occupied). The staff tried to take it for her own gain, this is a serious security problem I really hope no one else loose anything in the room. So we called up the manager told them the situation, they apologized sincerely and gave us fruit basket as gratitude. I have to say this is hotel is relatively new, but the build quality is not very good. The public bathroom even missing locks at the toilets. Far away from city center, but for business is good.