The checking experience was disappointing, I felt like the customer time was not value, the process was slow, and burocrático. The room condition was ok but not for a 4 stars hotel. Plastic chairs in the balcony, white lights lamps illuminating the room, not warm like in all 5 stars hotels in the world, the shower curtain extend to the bathtub floor, old lamp shades, wall in need of paint, in one word the room need a refresh. Bathroom also was outdated. I sound picky? Well… remember I’m reviewing a 4 stars hotel.