Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
What's nearby
La Boquilla Beach - 7 min walk
Las Americas International Convention Center - 16 min walk
Marbella Beach - 8 min drive
Walls of Cartagena - 11 min drive
Clock Tower - 13 min drive
Getting around
Rafael Nunez Intl. Airport (CTG) - 12 min drive
Airport shuttle (surcharge)
Restaurants
La Pescadería - 12 min drive
Presto - 11 min drive
Bar Restaurante Blas El Teso - 19 min walk
Subway - 12 min drive
Donde Javier - 9 min walk
About this property
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena is a great choice for your beach stay in Cartagena. 3 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center and an outdoor tennis court. Restaurante Palenke, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights include 2 poolside bars, a children's pool, and a snack bar/deli. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
152 rooms
Arranged over 12 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Parents must have child's birth certificate and photo ID*
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite parking available only on request
Wheelchair-accessible parking on site
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 6:00 AM–10:00 AM
2 restaurants
2 bars/lounges
2 poolside bars
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Children's pool
Lifeguard on site
What to do
Tennis
Beach access
Working away
24-hour business center
Meeting rooms
Conference center (2293 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Pool loungers
Pool umbrellas
Facilities
2 buildings/towers
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
24-hour fitness center
3 outdoor pools
Outdoor tennis court
Banquet hall
Traditional architecture
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Room amenities
Be entertained
42-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Iron/ironing board
Sleep well
Blackout drapes/curtains
Turndown service
Premium bedding
What to enjoy
Balcony
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Dining
Restaurante Palenke - This restaurant serves breakfast, lunch, and dinner.
Restaurante Enso - Onsite restaurant. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Airport shuttle service is offered for an extra charge of COP 40 per room (roundtrip)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for COP 90000.0 per night
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Parking
Guests must contact this property in advance to reserve onsite parking
Pool, spa, & gym (if applicable)
Pool access available from 9 AM to 8 PM
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.
Also known as
Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena
Frequently asked questions
Does Sonesta Hotel Cartagena offer free cancellation for a full refund?
Yes, Sonesta Hotel Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sonesta Hotel Cartagena?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 9 AM to 8 PM.
Are pets allowed at Sonesta Hotel Cartagena?
Sorry, pets aren't allowed, but service animals are welcome.
Is airport shuttle service offered by Sonesta Hotel Cartagena?
Yes, an airport shuttle is available. The charge is COP 40 per room roundtrip.
What are the check-in and check-out times at Sonesta Hotel Cartagena?
Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Sonesta Hotel Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (18-min drive) is nearby.
What is there to do at Sonesta Hotel Cartagena and nearby?
Practice your swing on the tennis courts. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include 2 poolside bars and 2 bars. Sonesta Hotel Cartagena also has a 24-hour fitness center and a garden.
Are there restaurants at or near Sonesta Hotel Cartagena?
Yes, there are 2 onsite restaurants.
Does Sonesta Hotel Cartagena have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sonesta Hotel Cartagena like?
Sonesta Hotel Cartagena is a short 7-minute walk from La Boquilla Beach and 16 minutes' walk from Las Americas International Convention Center.
Sonesta Hotel Cartagena Reviews
Reviews
7,8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8,2/10
Cleanliness
8,2/10
Staff & service
8,0/10
Amenities
7,4/10
Property conditions & facilities
8,0/10
Eco-friendliness
Reviews
8/10 Very good
16 November 2024
Enrique
Enrique, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 November 2024
Paula. Andrea
Paula. Andrea, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
01 November 2024
Excellent hotel
It's an excellent hotel.
Bengt
Bengt, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 September 2024
jimmy
jimmy, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 September 2024
Excellent service. Excellent staff. Excellent facility conditions. Excellent food. Amazing place highly recommend it
Willber
Willber, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
24 September 2024
Excellent staff.
David
David, 7-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
24 September 2024
jose
jose, 7-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
24 September 2024
Super agradable
glenda
glenda, 3-night romance trip
Verified Expedia guest review
2/10 Poor
23 September 2024
Me parece una falta de respeto que me hayan cobrado um cargo adicional siendo que cuando hize el registro el menor tenía 17 años. Al llegar al hotel me dijeron que los menores son hasta los 12 años
D
D, 1-night trip
Verified Expedia guest review
2/10 Poor
18 September 2024
The day I checked in , my card was charged double the amount. They acted as if nothing was paid for. They also tried to cut my reservation short and told me I had to pay for another room. I will never stay there again . The tv did not work the entire time, and the water was brown .
Alishia
Alishia, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
16 September 2024
Kimberly
Kimberly, 6-night trip
Verified Expedia guest review
10/10 Exceptional
16 September 2024
I had such a great time at SONESTA! My family also had a great time as well. I will be returning for a third time
Sade
Sade, 4-night trip
Verified Expedia guest review
10/10 Exceptional
16 September 2024
Germán
Germán, 4-night family trip
Verified Hotels.com guest review
2/10 Poor
15 September 2024
Please do not come here. The only reason why this property has a good review is that they they buy their reviews from their locals this place is a dump and it is trash and false advertisement. This hotel looks like is a rundown hotel paint is chipped locals living in the apartments looks so rundown, unsafe, moldy, smelly, and not well-maintained. Staff is terrible, hardly spoke English and give attitude once you question them about the property and paperwork. This property is a scam property. Please be warn not to go. I had to end up booking another hotel because this was false advertisement and it was just trashy. They are not answering my calls because I called for my refund. I spoke to the manager and she said I am able to get it refund through Expedia and Expedia was trying to contact them and they kept not answering and I called and they hanged up on me.
Chrysondra
Chrysondra, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
13 September 2024
SAID
SAID, 6-night family trip
Verified Hotels.com guest review
8/10 Very good
11 September 2024
Sanchez
Sanchez, 2-night trip
Verified Expedia guest review
8/10 Very good
09 September 2024
Alvaro Fernandez
Alvaro Fernandez, 2-night business trip
Verified Hotels.com guest review
8/10 Very good
06 September 2024
Omar
Omar, 5-night trip
Verified Expedia guest review
10/10 Exceptional
06 September 2024
Nelson
Nelson, 9-night trip
Verified Expedia guest review
10/10 Exceptional
05 September 2024
Very good
Carlos
Carlos, 9-night romance trip
Verified Expedia guest review
10/10 Exceptional
04 September 2024
But I like about this property is that anything that I asked they were able to answer my questions. Even though there is a difference in language, everybody was so helpful and whatever my needs were. There was an attached Pharmacy that is open 24 hours so that you can grab a snack or water or anything else you need. Your food is at both restaurants. Onto the beach. Security is awesome. There is always someone there whether or not they belong there. I like to see if people are on the guest list to make sure that they’re getting the free breakfast or if there’s too many people coming in, they don’t allow it.