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Encanto Acapulco

5.0 star property
Luxury resort in Brisas del Marqués with 2 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Encanto Acapulco

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Couples treatment room(s), hot tub, steam room, body treatments
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Premium bedding, down duvets, minibar, in-room safe
View from room
VIP Access

Reviews

9,0 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Free parking
    Free parking
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Spa tub
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Massage/treatment rooms
  • Babysitting
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is R5 786
R7 884 total
includes taxes & fees
27 Nov - 28 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Ocean Suite Bahia

Premium bedding, down duvets, minibar, in-room safe

Ocean Suite Bahia

Highlights

Deck/patio
Private rooftop spa tub
Air conditioning
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Pool, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 Bedroom, Private Pool, Ocean View

Highlights

Furnished patio
Private pool
Air conditioning
Free cribs/infant beds
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Panoramic Room, 1 King Bed, Ocean View

Highlights

Balcony
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • 90 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Beach View

Premium bedding, down duvets, minibar, in-room safe

Comfort Room, 2 Double Beds, Beach View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Similar properties

Restaurant

Las Brisas Acapulco

Pool
Spa
Free parking
Free WiFi
9.0 out of 10, Wonderful, (1009)
The price is R1 997
R2 376 total
includes taxes & fees
25 Nov - 26 Nov
Las Brisas Acapulco
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About the area

Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887

What's nearby

  • Arena GNP Seguros - 7 min drive - 5.9 km
  • Parque Papagayo - 12 min drive - 10.8 km
  • Icacos Beach - 13 min drive - 6.8 km
  • Condesa Beach - 22 min drive - 9.9 km
  • Papagayo Beach - 27 min drive - 11.8 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪La Huerta - ‬7 min drive
  • ‪Zibu - ‬4 min drive
  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪La Concha Club - ‬7 min drive
  • ‪La Vista - ‬8 min drive

About this property

Encanto Acapulco

Encanto Acapulco is a great choice for a stay in Acapulco. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and RestauranteTerraza, one of 2 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other highlights at this luxurious resort include 2 bars/lounges, an outdoor pool, and a poolside bar.

Languages

English, Spanish

At a glance

Hotel size

  • 44 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite valet parking
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Beach shuttle*
  • Shopping center shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (1018 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2009
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms
  • Banquet hall
  • Outdoor furniture
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Premium cable channels
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free long-distance and local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa Mar Abierto has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

RestauranteTerraza - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
Restaurante Origen - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 40 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 55 to 500 for adults, and USD 28 to 250 for children
  • Airport shuttle service is offered for an extra charge of USD 90 per vehicle (roundtrip, maximum occupancy 4)
  • Beach shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

Is there a pool at Encanto Acapulco?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Encanto Acapulco?
Sorry, pets aren't allowed.
Is parking offered on site at Encanto Acapulco?
Yes, there's free valet parking. Electric vehicle charging is available.
Is airport shuttle service offered by Encanto Acapulco?
Yes, an airport shuttle is available. The charge is USD 90 per vehicle roundtrip.
What are the check-in and check-out times at Encanto Acapulco?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Encanto Acapulco and nearby?
Encanto Acapulco has 2 bars and a spa, as well as an outdoor pool and a health club.
Are there restaurants at or near Encanto Acapulco?
Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views.
What's the area around Encanto Acapulco like?
Encanto Acapulco is in Brisas del Marqués, a short 1-minute walk from Capilla Del Atardecer.

Encanto Acapulco Reviews

Reviews

9,0

Wonderful

9,4/10

Cleanliness

9,4/10

Staff & service

9,4/10

Amenities

9,2/10

Property conditions & facilities

9,0/10

Eco-friendliness

Reviews

2/10 Poor

Estadia horrible
No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Jaime Ariel, 3-night trip
Verified Hotels.com guest review

6/10 Good

The service is friendly but really slow
Diego, 2-night romance trip
Verified Expedia guest review

8/10 Very good

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Richard, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jorge, 4-night business trip
Verified Hotels.com guest review

2/10 Poor

EVITA ESTE HOTEL Y NO ARRUINES TUS VACACIONES. ERA UN BUEM HOTEL.DESGRACIADAMENTE ES UN HOTEL SIN PERSONAL MAL SERVICIO MUCHA HUMEDAD CUARTOS SUCIOS SIN TELEVISOR TE INDICAN QUE TIENEN UNA FALLA. LA GENTE DE RECEPCIÓN GROSERA. SIMPLEMENTE EVITALO
Ricardo, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing experience the property has great view and the service is excellent!!
Gabriela, 2-night romance trip
Verified Expedia guest review

8/10 Very good

luciano, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
nathan, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

amazing
Verified Expedia guest review

10/10 Exceptional

Best in Acapulco!
Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
monica, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Andrey, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Lorenzo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jorge, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Anniversary Stay
I was hesitant to go to Acapulco with recent crimes. However, to get to Encanto you must pass 3 guard gates. It is also about 30-40 minutes outside “old” Acapulco. Encanto was clean, (for English travelers) everyone spoke English, simple elegance, service was amazing and private. The views are spectacular. Another highlight was the private dinner my husband scheduled for our 30th anniversary. They gave us a private balcony, a custom menu with wine, a private server and candle and roses all around. We really enjoyed having our own patio with an ocean view including a pool. And there is 24/7 room service. There isn’t a concierge, but the front desk staff is helpful. They know the history of Acapulco, the old Hollywood romance and shows and local attractions.
Esther, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jeremy, 2-night trip
Verified Expedia guest review

8/10 Very good

El hotel es sensacional. La atención maravillosa y la comida deliciosa. Vista y diseño bello, aunque a veces poco funcional (esquinas de cama en que fácilmente te lastimas, llaves de lavamanos poco funcionales) . La luz del baño sumamente baja para lograr maquillarse.
GABRIEL, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Hugo, 2-night family trip
Verified Expedia guest review

6/10 Good

No hot water but amazing hotel
This is an amazing hotel and it's been many time I go there however this time there was no hot water in our room for 3 days and the only answer we got from the reception was.."we are sorry"... So huge disappointment for this trip. Except the hot water this hotel is amazing!
francis, 2-night trip
Verified Hotels.com guest review

6/10 Good

ALBERTO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

2/10 Poor

Fraud, plain and simple.
The manager, Ilyana, would not honor the VIP upgrade. She claimed that there was some sort of error, yet hotels.com confirmed that there was no error. This was a blatant manipulation and everyone should be warned that this hotel clams to support the VIP program but when you check in they say that they do not.
Paul, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Only two restaurants so not many choices. We started off bad with the receptionist! The roooms was nice and the pool was quite!
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

8/10 Very good

Fran S, 2-night trip
Verified Expedia guest review