10/10 Exceptional
04 January 2025
We will Definitely stay again!
We were pleasantly surprised the lobby was much nicer than the last time we stayed in a Best Western (many years ago). The breakfast was decent, and they had a very nice server to dish up our plates. There was also a specialty coffee machine with various flavors which was very welcome.
This hotel caters to families coming in for BMT graduation services at Lackland AF Base so they did a couple of really helpful things:
They gave us a print out of the grad events with a map to get to the Base from the hotel.
On the two graduation event days they start serving breakfast an hour earlier than normal at 5:30 instead of 6:30 because most families start heading out to the Base at 6:00.
The first evening we arrived we went down to the bar for a nightcap and the bartender put Top Gun on the bar t.v. for us, which was a thoughtful gesture.
Our room was very nice and clean. We didn't find a speck of dirt or dust and the sheets were clean and tidy. There were plenty of towels for two people and we were able to get fresh ones when we asked.
Only two minor suggestions for improvement: change the buttons on the lamps from those pointy cylinder style buttons, which are hard to push and hurt our fingertips.
Find the tv remote in the lobby sitting area! On New Year's Day there were 4 tv's on while we were waiting for family to meet us and my husband wanted to change one of them to the UT game but the desk clerk said she didn't know where the remote was and she didn't look for it.
Vicki
Vicki, 4-night family trip
Verified Hotels.com guest review