All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5,4/10
Cleanliness
6,2/10
Staff & service
5,4/10
Amenities
4,8/10
Property conditions & facilities
Reviews
2/10 Poor
28 March 2020
Sheer punishment
Cheap and nasty run-down hotel with neither heart or soul. Some great people however, but that was the only plus point.
No balcony, no hot water, wind screamed through window frames. basin blocked for 3 days.
It was punishment to stay there.
Mary
Mary, 14-night trip
Verified Hotels.com guest review
8/10 Very good
20 March 2020
nuce stay
nice
CHRISTOS
CHRISTOS, 3-night trip
Verified Hotels.com guest review
8/10 Very good
04 March 2020
It was all in all good but since I'm a no smoker, the smoke wafting through at times was overwhelming
Miroslav
Miroslav, 7-night trip with friends
Verified Hotels.com guest review
4/10 Fair
29 February 2020
The view of the beach from the balcony was nice.
Our room maid was excellent.
The elevators were terrible as they would jam up on floor 6 & 8. The plumbing was terrible, no pressure in shower or sink, leaks on the floor. Food was fair but lacked variety.
Verified traveller
1-night romance trip
Verified Expedia guest review
2/10 Poor
12 February 2020
You get what you pay for, on the downside
Hotel in terrible condition! Super dirty and really unpleasant to sleep it. Needs urgent renovation and a new cleaning team.
Diogo
Diogo, 3-night trip
Verified Hotels.com guest review
6/10 Good
05 February 2020
You can see they are trying hard to upgrade older facilities but headwinds include many maintenance issues, staff training issues and ongoing wifi restrictions and issues. I must say for the price, this facility is adequate. Ongoing shortages of food items and Wifi restrictions is endemic in Cuba but they cope.
Verified traveller
3-night trip
Verified Expedia guest review
4/10 Fair
09 January 2020
Verified traveller
2-night trip
Verified Expedia guest review
4/10 Fair
10 December 2019
Lester
Lester, 2-night trip
Verified Hotels.com guest review
8/10 Very good
10 December 2019
old hotep but staff is really attentive, great location near the beach
Verified traveller
2-night romance trip
Verified Expedia guest review
4/10 Fair
07 December 2019
If you are on a budget and just want a place to sleep.
Food was scarce lots of locals there for the weekend
Great location
pauline
pauline, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
04 December 2019
1 star sunbeach varadero
Ad the saying goes .you pay for what you get.
Food was non existent,many locals there for the weekend.
Only good thing was the beach.
Would only recommend this place if you are not picky and the price is fantastic.
I would not returned
Verified traveller
2-night family trip
Verified Hotels.com guest review
6/10 Good
29 November 2019
They must better their attention in general
Alfreda
Alfreda, 7-night family trip
Verified Hotels.com guest review
2/10 Poor
26 November 2019
Food is not the Best!!!
The water was leaking from the washroom ceiling and the food was not the best I almost got sick eating Ham that was pasty!!
Dany
Dany, 7-night trip with friends
Verified Hotels.com guest review
6/10 Good
24 November 2019
Juan
Juan, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
24 November 2019
Simon
Simon, 1-night family trip
Verified Hotels.com guest review
6/10 Good
18 November 2019
Tung
Tung, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
09 November 2019
great custoner service right in the middel of all the fun
randy
randy, 8-night romance trip
Verified Expedia guest review
6/10 Good
02 November 2019
Daniel
Daniel, 3-night trip with friends
Verified Hotels.com guest review
8/10 Very good
31 October 2019
Verified traveller
3-night trip
Verified Expedia guest review
4/10 Fair
20 October 2019
The front desk were the worst. They just want to sleep. Very unprofessional. First day in the room no yoolet paper. When i asked for toilet paper. Theyball ignored me. I asked for them to all fhe airport because lugggae there.
Verified traveller
4-night trip
Verified Expedia guest review
2/10 Poor
13 October 2019
Very old, dirty hotel, dirty in dining room, noise in room all night from water on the air condition. Bad food, long line waiting for food. Toilet not working.
Don't get near this hotel.
Ayelet
Ayelet, 1-night family trip
Verified Expedia guest review
2/10 Poor
30 September 2019
Verified traveller
1-night trip
Verified Expedia guest review
4/10 Fair
05 September 2019
as in many places, bad customer service and very few people who did pay attention
Sandra
Sandra, 2-night romance trip
Verified Expedia guest review
2/10 Poor
24 August 2019
My experience in Sun Beach during my Vacation days was terrible . There was no food also you could see the desperation of people looking for food at the buffet table . The Hotel was super dirty , it seemed as if a hurricane had passed through this hotel. I never got into the pool. the water was green. There was just one elevator for a hotel of 9 floors and almost all the time I had to climb 7 floors.You could see long and stressful queues everywhere. I higly recommend to close this hotel until you create conditions to be habitable again . It was a nightmare for me and a waste of money.