Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
Zermatt Visitor Center - 11 min walk - 0.9 km
Zermatt-Furi Gondola - 15 min walk - 1.3 km
Sunnegga Ski Resort - 20 min drive - 5.1 km
Getting around
Sion (SIR) - 77 min drive
Zurich Airport (ZRH) - 105.9 miles/170.5 km
Zermatt Gornergratbahn Station - 10 min walk
Zermatt (QZB-Zermatt Train Station) - 11 min walk
Zermatt Station - 11 min walk
Restaurants
Golden India - 10 min walk
Zermatt Kaffee Rösterei & Kitchen - 7 min walk
Restaurant Bar Manud - 9 min walk
Fuchs - 7 min walk
Harry`s Ski Bar - 6 min walk
About this property
Hotel Alpenroyal
Hotel Alpenroyal offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can unwind with a drink at the bar/lounge and the spa tub makes for a relaxing end to the day. An indoor pool, a sauna, and a steam room are other highlights. Fellow travelers say great things about the helpful staff.
Languages
English, French, German
At a glance
Hotel size
31 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs only, 1 total)*
Restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:30 AM–10:00 AM
Bar/lounge
Traveling with children
Children stay free (see details)
What to do
Ski passes
Bicycle rentals nearby
Hiking/biking trails nearby
Ski lessons nearby
Snowboarding nearby
Services
Front desk (limited hours)
Luggage storage
Multilingual staff
Ski storage
Facilities
1 building/tower
Built in 1985
Safe-deposit box at front desk
Terrace
Fireplace in lobby
An indoor pool
Full-service spa
Spa tub
Sauna
Steam room
Traditional architecture
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Heating
Sleep well
Bed sheets provided
Freshen up
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
Children & extra beds
Guests must contact this property in advance to reserve rollaway/extra beds
Pets
Pets are allowed for an extra charge of CHF 20 per pet, per day
Policies
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Alpenroyal Zermatt
Hotel Alpenroyal
Hotel Alpenroyal Zermatt
Alpenroyal Hotel Zermatt
Alpenroyal
Hotel Alpenroyal Hotel
Hotel Alpenroyal Zermatt
Hotel Alpenroyal Hotel Zermatt
Frequently asked questions
Does Hotel Alpenroyal offer free cancellation for a full refund?
Yes, Hotel Alpenroyal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Alpenroyal?
Yes, there's an indoor pool.
Are pets allowed at Hotel Alpenroyal?
Yes, dogs are welcome, with a limit of 1 total. There's a charge of CHF 20 per pet, per day.
Is parking offered on site at Hotel Alpenroyal?
Sorry, there's no onsite parking at Hotel Alpenroyal.
What are the check-in and check-out times at Hotel Alpenroyal?
Check-in start time: 3:00 PM; Check-in end time: 10 PM. Check-out time is 11 AM.
What is there to do at Hotel Alpenroyal and nearby?
During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hotel Alpenroyal also has an indoor pool and a sauna, as well as a steam room.
What's the area around Hotel Alpenroyal like?
Hotel Alpenroyal is a short 1-minute walk from Zermatt-Matterhorn Ski Paradise and 6 minutes' walk from Zermatt–Sunnegga Funicular.
Hotel Alpenroyal Reviews
Reviews
9,0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9,0/10
Cleanliness
9,2/10
Staff & service
9,0/10
Amenities
8,6/10
Property conditions & facilities
9,2/10
Eco-friendliness
Reviews
10/10 Exceptional
19 September 2024
Get a room with the view it’s so worth it. We woke up every morning looking at the Matterhorn. Great staff, nice breakfast very comfortable room, good size. Short downhill walk into town and then of course back up after dinner but so worth it for that view. There is an elevator a bit further up the hill you can also take. Hotel has a jitney for your luggage.
Leanne
Leanne, 3-night romance trip
Verified Expedia guest review
8/10 Very good
13 September 2024
The staff were very nice and friendly. Noemi at the front desk is lovely and very polite. Miguel is truly a gentleman and very kind person. He’s always working hard to make us smile!
FLORENCIO
FLORENCIO, 2-night trip
Verified Expedia guest review
10/10 Exceptional
09 September 2024
Had a lovely stay.
.staff and breakfast was great
Very pretty hotel
Paul
Paul, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
08 September 2024
Albeit this is a 3 star property facilities were good and staff was brilliant.
Natalia
Natalia, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
28 August 2024
Friendly and helpful staff. Nice pool and hot tub. Amazing views of the Matterhorn. Great restaurant across the street with great views of the Matterhorn. Hotel will pick you up at train station or taxi garage if you call them for free. Great breakfast.
William
William, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 August 2024
The view of the Matterhorn/Zermatt is unmatched. Also, there is an elevator at the property next door which eliminates the need to walk up a long hill to get to and from the property. Management offered to shuttle us to the train station when it was time to leave.
Gary
Gary, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 August 2024
Staff was terrific, very nice breakfast, indoor pool, fantastic view of the Matterhorn!
Michael
Michael, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
22 August 2024
Pleasant staff
william
william, 2-night trip
Verified Expedia guest review
10/10 Exceptional
20 August 2024
Friendly staff and service, great view and terrific amenities. I highly recommend this hotel!
Luke
Luke, 4-night trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Please notice, they have a shuttle from the train station, take it otherwise the walk up is crazy up hill, they have secret lassage to the downtown area which is awesome. Very friendly staff. One thing i did not like knowing that yes the area is crazy safe is that they leave the hotel open 24 hrs no one at the front desk as of 8pm and they tell you to just leqve your key hanging at the reception not protected. Nothing happened but it was still a little concerning
KATARZYNA
KATARZYNA, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
14 July 2024
Great view of Zermatt.
sean
sean, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
13 July 2024
Incredible view and room service. Great amenities and location. We can see the Matterhorn, hear church bells tolling and walk to town easily from our room in this beautiful hotel. I brought my mother and father and it was my responsibility to find and book our stay and this hotel made me look very favorable in their eyes. I would recommend this stay to anyone no matter your price range.
Mark
Mark, 3-night family trip
Verified Orbitz guest review
10/10 Exceptional
12 July 2024
Wonderful stay and location
Wonderful stay, staff at the hotel are professional and very friendly, always happy to help.
Room was comfortable, clean and with a wonderful balcony with view of valley and Matterhorn!
Great location and once you check in they will tell you about a very special short cut to get to and from hotel. (Great as hotel is locate hire up but in 10min you are in town with all it has to offer)
Excellent location and facilities.
Vanessa
Vanessa, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 June 2024
Nice hotel. Absolutely loved the view from our room! Would definitely stay there again.
Karen
Karen, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 June 2024
This place is a magical paradise. You can see the whole city of Zurich from your room. Plus, Matterhorn is right in front of you as soon as you walk out to your balcony.
Lum Haung
Lum Haung, 3-night trip
Verified Expedia guest review
10/10 Exceptional
11 June 2024
Hotel was very nice and provided a good breakfast to start each day. Shuttle to and from the train station was much appreciated. Our only issue was with the shower which tended to get water all over if you weren't careful.
Daniel
Daniel, 4-night trip
Verified Expedia guest review
10/10 Exceptional
07 June 2024
This is a nice hotel up on a hill overlooking Zermatt and the Matterhorn. They offer a pick up service from the train station and an elevator to get you down to river level from their high elevation when you want to walk to town. Convenient to downtown attractions. Good breakfast options and nice staff. Not much in the way of food during the day (Early June 2024). Perhaps it has more options when tourist season is high.
Chris
Chris, 2-night trip
Verified Expedia guest review
10/10 Exceptional
01 June 2024
Easy access to/from the train station, village center and ski lift/slope. The breakfast is excellent with many options to fill up on for a day on the slopes. The coffee machine is exceptional. I enjoyed the hot tub / steam room to relax after a day on the slopes. The staff is friendly and helpful. As a solo traveler, it is great to have the option to select a smaller room and smaller bed at a good price point.
Jonathan
Jonathan, 3-night trip
Verified Expedia guest review
6/10 Good
28 May 2024
The property is not located in the most convenient location. During our stay there was tons of construction around the roads and town. The lift to the hotel was closed from the street access, making it extremely difficult to get to the hotel fir check in with luggage. The taxis are very expensive and twice eere unable to bring us to the hotel entrance. The hotel is very dated in the rooms. The furniture and interior of the rooms is extremely used and cleanliness is below average. It has a great view from balcony, but I think you can find the same view at a better hotel.
William
William, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
20 May 2024
Amazing staff and location. A little bit dated, but that kind of added to the charm. Very clean. Would definitely recommend paying slightly more for a view of the Matterhorn. It is a bit of a trek up the hill and we were out of breath every time we returned to the hotel. Probably good to walk off the fondue though. Taxis are readily available.
John
John, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
26 April 2024
We had a wonderful stay at this hotel in Zermatt! It was very convenient, and the short walk to the village was a breeze. The staff was amiable, welcoming, and supportive. We also had a fantastic view of the Matterhorn from our room balcony! The breakfast included was also very good, and undoubtedly Swiss! Highly recommended!
James
James, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
04 March 2024
I enjoyed my stay overall and was conveniently located in the town.
Justin
Justin, 6-night family trip
Verified Expedia guest review
8/10 Very good
10 October 2023
Staff was wonderful! The rooms are a little small.
Robert
Robert, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 September 2023
I liked that it had an old world charm, with charming decor, excellent service & easy access to the village. The icing on the cake was the excellent view of the Matterhorn from our room.
Uthra
Uthra, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
13 September 2023
We loved the traditional decor, ambiance as well as the design of the Hotel. Spa was great, Staff very friendly and attentive. Will return in Feb 2025.
Also will recommend to my friends