The hotel amenities and staff are top notch. The staff are incredibly helpful and friendly. However, the area around the hotel is very unsafe. There are Colombian army officers posted around the area. However, at night, mysteriously, they are nowhere to be found. My phone was stolen on the street just outside the hotel by thugs. (I used precautions; I kept my phone in my pocket, no jewelry, etc.) I found out later that I was only one of a few robberies that occurred in that area.
It's sad because the hotel and especially the staff are exceptional.