Very difficult start, found that the heating (aircon) did not work in my room. Waited a long time for maintenance and told nothing could be done. I had to ask for a heater, but was supplied a small, very old, low-quality appliance that was wholly inadequate for the large room. I asked for a second heater and was told that was not possible. I asked if there were any other solutions such as moving room. Staff were uncaring, unhelpful and rude (despite my patience).
After several hours and the realisation I would FREEZE without better heating, I asked again. On this occasion a duty manager was called who said of course I could move rooms. Why this was not offered when first asked is unknown, but would have saved a lot of fuss and a lot of wasted time. Once the duty manager was involved, genuine, adequate care and respect was maintained - ASK FOR THE DUTY MANAGER FIRT TIME.