Hotel Emporio Acapulco

3.5 star property
Costera Acapulco beachfront hotel with 2 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Emporio Acapulco

Children’s play area – outdoor
Front of property
Private beach, beach cabanas
In-room safe, desk, blackout curtains, iron/ironing board
Spa

Reviews

8,0 out of 10

Very good

Popular amenities

  • Bar
  • Airport transfer
  • Connecting rooms available
  • Spa
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • Fitness center
  • Beach cabanas
  • Valet parking
  • Self parking
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
The price is R1 585
R1 886 total
includes taxes & fees
01 Dec - 02 Dec

Room options

Available filters for rooms
Showing 12 of 12 rooms

Superior Queen with ocean view

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Junior Suite 2 Double Beds Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Standard King Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite Privilege Club King Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Fan
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite Privilege Club Doble Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Superior King Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Standard Double Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Superior Double Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 Full Bed(s)

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

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About the area

Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • Condesa Beach - 2 min walk - 0.2 km
  • Diana the Huntress - 2 min walk - 0.2 km
  • Galerías Acapulco - 12 min walk - 1.1 km
  • Parque Papagayo - 16 min walk - 1.4 km
  • Papagayo Beach - 10 min drive - 3.3 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive
  • Airport drop-off service
  • Cruise terminal shuttle (surcharge)

Restaurants

  • ‪Cafe Punta del Cielo - ‬1 min walk
  • ‪Texas Ribs - ‬1 min walk
  • ‪Fisher's Acapulco - ‬1 min walk
  • ‪London English Pub - ‬2 min walk
  • ‪Pizza Hut - ‬1 min walk

About this property

Hotel Emporio Acapulco

Hotel Emporio Acapulco offers a private beach where you can retreat to a cabana, plus activities like snorkeling, parasailing, and windsurfing are nearby. 3 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in spa services at the spa. Dining choices include 2 restaurants and the bar/lounge is a great place to grab a cold drink. A poolside bar, a fitness center, and a children's pool are other highlights. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 422 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Children's club*

Pets

  • Pets not allowed

Internet

  • WiFi and wired internet access in public areas*
  • WiFi (speed: 25+ Mbps) in rooms*

Parking

  • Onsite self parking (MXN 190 per night)
  • Onsite valet parking (MXN 190 per night)

Transfers

  • Airport drop off (available 24 hours)*
  • Cruise terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–12:30 PM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • On a private beach
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)

Facilities

  • 2 buildings/towers
  • Built in 1952
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Infinity pool
  • Arcade/game room
  • Full-service spa
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 42-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for MXN 250 per night (rates may vary)
  • WiFi is available in public areas for MXN 250 per night (rates may vary)
  • Wired internet access is available in public areas for MXN 250 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Airport shuttle service is offered for an extra charge of MXN 380 per vehicle. Maximum occupancy 4
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of MXN 833 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Parking

  • Self parking costs MXN 190 per night
  • Valet parking costs MXN 190 per night

Pool, spa, & gym (if applicable)

  • Pool access is available for an extra charge of MXN 500 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

Also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Emporio Acapulco offer free cancellation for a full refund?
Yes, Hotel Emporio Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Emporio Acapulco?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Hotel Emporio Acapulco?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Emporio Acapulco?
Yes. Self parking costs MXN 190 per night. Valet parking costs MXN 190 per night.
Is airport shuttle service offered by Hotel Emporio Acapulco?
Yes, a shuttle from the hotel to the airport is available. The charge is MXN 380 per vehicle.
What are the check-in and check-out times at Hotel Emporio Acapulco?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of MXN 833 (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Emporio Acapulco and nearby?
Have fun with activities like jet skiing, parasailing, and snorkeling, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Emporio Acapulco also has a private beach, a fitness center, and spa services, as well as an arcade and a garden.
Are there restaurants at or near Hotel Emporio Acapulco?
Yes, there are 2 onsite restaurants.
Does Hotel Emporio Acapulco have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Emporio Acapulco like?
Hotel Emporio Acapulco is a short 2-minute walk from Condesa Beach and 16 minutes' walk from Parque Papagayo.

Hotel Emporio Acapulco Reviews

Reviews

8,0

Very good

8,4/10

Cleanliness

8,4/10

Staff & service

8,2/10

Amenities

7,8/10

Property conditions & facilities

8,4/10

Eco-friendliness

Reviews

8/10 Very good

Es la tercera ves q me quedo en este hotel por q me gustaba mucho pero ahora tuve la mala experiencia q no puedo usar la alberca de infinito q por q tenía q pagar $250 pesos mas y luego en el restaurante q no me dejaron pasar por q traía una blusa corta y luego no servía el agrre acondicionado y no todos los trabajadores eran amables no recibí ni mi recibo y ise el reclamo y me salen con una excusa ahora si quede desepcionada de este hotel mi prima de quiere casa en este hotel pero le diré mi experiencia para q mejor busque otro
Edith, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Oscar, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Oscar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great swimming pool areas, friendly staff at bar and restaurant, good food at the buffet and the cleaning ladies were friendly.
George, 3-night trip
Verified Expedia guest review

6/10 Good

Overall we had a great stay! Something’s to keep in mind: 1) Although most locations are open, all of Acapulco is still recovering from hurricane Otis, which means, a lot of construction around the area creating traffic jams throughout the day. 2) Emporio had multiple electrical outages that don’t last long but that means if you’re staying past the 1st floor, prepare to take the flight of stairs to your room and to get back down to the lobby. 3) Hotel room pictures online are pre hurricane Otis - the rooms will not be as clean and must utilities in the room are old: towels, iron, ironing board, old furniture, old appliances, old towels, to name a few. 4) Prepare to have something not working in your room - from AC possibly going in n out or completely broken to remote control needing batteries. 5) Every person checking in must wear a green bracelet and must keep it on throughout the whole stay. The highlight of this hotel is the LOCATION and SERVICE. Although there were multiple cons to the stay the staff is very attentive and will do their best to accommodate all requests. Everyone is kind and patient and greet you with a smile. There are multiple shops and restaurants as well as Sub Acá for all water activities (kayak, paddle boarding..). The hotel also has happy hour Fridays from 9pm-10pm and live music from 9pm-midnight. Hopefully this review was informative to help prepare you for your visit at emporio. Other: Parking $200 mex pesos each night
Yadira, 3-night family trip
Verified Expedia guest review

8/10 Very good

Very great experience so attentive, fresh new towels everyday and cleaning was done everyday. Came back to hotel to clean room. Would most definitely book with El Emporio next time I go. 10/10 would recommend a stay here
Angelita, 7-night family trip
Verified Expedia guest review

8/10 Very good

Really nice staff
Alan, 7-night romance trip
Verified Expedia guest review

6/10 Good

Is too noisy
Angelita, 7-night trip
Verified Expedia guest review

2/10 Poor

The ac didn't work
Robert, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Pool, beach, and friendly staff.
Marcos, 14-night trip
Verified Expedia guest review

2/10 Poor

Mucho ruido en el boulevard. Se la pasan gritando los del transporte público y se escucha hasta las habitaciones desde las 5 am todo el día
Manuel, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very beautiful, very luxurious, very clean, verry attentive staff, pleasant experience. Booked a few days longer.
Jesse, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The noise in the morning and maintain to the lights
Jose Luis Gumecindo Jimenez, 3-night romance trip
Verified Expedia guest review

2/10 Poor

I didn’t like that people at the pool were acting like if they were in a low class club , singing and screaming without any respect for other guests, and the hotel administrators didn’t care or say anything to them , I don’t think am going back .
Javier, 1-night trip
Verified Expedia guest review

8/10 Very good

I like it
Imelda, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ericka, 4-night trip
Verified Expedia guest review

2/10 Poor

Avoid at all cost
Beds smelled disgusting, like musty. The beds had ZERO support. As soon as my kids would lay ( 4 & 7) the mattress would sink. The AC was terrible! I called in to get it fixed, and I was told it would work. Never did. I would never stay here for the amount of money they charge. Avoid avoid avoid at all cost.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Fridge
Marcos, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Miguel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The A/C in the room didn't work. The first they sent the maintenance guy 4 times, and it didn't work, the next day no A/C at all. They said the A/C wasn't working at all. The view was amazing, the front desk, the restaurant, the pool area people, they were all friendly and fast service.
2-night family trip
Verified Hotels.com guest review

4/10 Fair

AC did not work. We got moved 2 times to different rooms and all AC did not work. At the balcony the reals were loose. Scary to lean on it.
marta, 3-night family trip
Verified Expedia guest review

8/10 Very good

Too crowded, elevator didn’t work,, valet parking needs more personnel, other than that, is a good hotel in an excelente location.
miguel, 1-night romance trip
Verified Expedia guest review

6/10 Good

better AC, and more dinning options
Gustavo, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Alma, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay overall!
Greg, 2-night romance trip
Verified Expedia guest review