8/10 Very good
26 December 2024
Lucky me!
Nice and clean hotel chain that I have been booked for several times in different cities. However, an incident happened during the date I checked in. When I put my luggage outside my friend’s room for less than 3 mins (while I was helping her to settle down the room facilities), my luggage was suddenly disappeared. I was so nervous and worried and asked the front desk staff for immediate assistance and calling police. 10 mins later when I was waiting for further update from the staff, the hotel manager came and told me that he found my luggage. Strangely, it was took by the guest right next to my friend’s room. Although the reason I got was so unbelievable, I was still glad that I could find it eventually. Nothing was lost and I can continue my Christmas trip. Thanks for the help from the hotel staff.
Verified traveller
2-night trip with friends
Verified Hotels.com guest review