Here is their response to my complaint letter to corporate. Dear Shane,
Thank you for sharing your feedback regarding your recent stay at our hotel. I sincerely apologize for the issues you encountered. We always strive to provide a comfortable and professional experience for all of our guests.
First, I am deeply sorry to hear about your discomfort during breakfast. The individual you mentioned should have been easily identifiable as a member of our team. I will be investigating this matter to ensure what happened. All the staff adhere to proper uniform and conduct policies.
I also regret that the situation with the barking dogs impacted your stay. While we do our best to address noise concerns promptly, I understand that the lack of action during your visit was frustrating. I will work with our front desk team to ensure that there is a clearer procedure for handling situations like this, especially when the pet owners are not on site. In the future, we will take additional steps to help alleviate disturbances caused by pets.
Your feedback is incredibly valuable to us, and I apologize once again for not meeting your expectations.
Thank you again for bringing these concerns to our attention. We hope to be able to serve you better in the future.
Sincerely,
Baymont by Wyndham Denver West/Federal Center
The hotel identified above is independently owned and operated by a franchisee pursuant to an agreement with a subsidiary of Wyndham Hotels & Resorts, Inc. (WHR). Thi