We only spent 1 night, and I have to say the service was amazing! Pablo, Lydia and Felipe were great, assisted in everything we needed! Very nice staff!! The only thing is that the property doesn’t have parking (in hotel.com if you filter property with parking this hotel shows up) they are affiliated with a parking and they give you 30% discount, but the parking is like 800 meters. The location is perfect because you are in Gran Vía, but is hard to access if you are going with to much luggage which was my case that I was traveling with a baby. Overall we had a good time and one again, the staff was incredibly!! Thank you