2/10 Poor
01 February 2025
Scary Experience - Staff came into my room at 1 AM
I normally don’t write negative reviews, but this experience needs to be shared. I was staying overnight on my way from Memphis to Atlanta for 1 night. I went to sleep at 10 p.m. but woke to the sound of what I can only describe as a lot of keys jiggling, and then as it got louder, I woke to someone trying to end my room at 1:15 a.m. I knew the time because I looked at my iPhone next to the bed because I thought maybe I overslept, but I had to shout “hello, can I help you?” before the people apologized and closed the door.
This experience spooked me, and I could not sleep properly the rest of the night because clearly it was an employee who had access to my room, but why they needed to enter at 1 a.m. is beyond me. When checking out, I told the front desk, and the woman apologized and took a note to have the General Manager “follow up,” but I really did not feel any sense of urgency from the staff.
Aaron
Aaron, 1-night business trip
Verified Hotels.com guest review