"We stayed in Room 673 - basically the attic of the hotel.We were told at front desk we were on the 6th floor, only to arrive on the 6th floor (top floor of hotel),not be able to find our room, then realize behind a door is a spiral staircase with 24 stairs to climb (with luggage) to get to our room.The room was large.When we turned on the lights we immediately saw two silverfish squirming across the floor (first of about 15 we saw in our 1-night stay), amongst many other types of bugs. Pulled back the duvet on the bed to find two fleas on the sheets getting into bed…didn’t see any bed bugs though, so that’s a plus I guess? Besides the many bugs, the room was not clean,for example the base of the toilet had about 15 different pubic hairs around it, and there were red stains on the bed sheets.There was a large very strange run-down patio off of our room, that was shared with another room. When we arrived the sliding door to the patio was open, which I found odd because of the sharing element. There was no furniture on this extremely large patio, not even a chair…only a dead bird and old coffee cups that hadn’t been removed. Went to take a shower before bed and there were zero towels in the bathroom…not even a hand towel. Called front desk and they said we can come down (the 24 stairs, then elevator) to get some. I wonder if the requirement for housekeeping staff to climb stairs with towels, bedding, etc means this room just never gets properly cleaned. Best Western - do better"
