2/10 Poor
11 July 2016
Very unpleasant experience
When we arrived with my kids we were 'downgraded' to other facility - Delphi Palace, old outdated hotel, no family room and no fireplace as promised for the facility I originally booked.
We got there late evening so we didn't have much other choices :-(
- the air-conditioning was broken, room temperature at 6am was still 90F; we couldn't sleep at all - it was so hot even with the door open
- my kids were surprised by big cockroaches in the bathroom (see photos)
- the safe lock didn't work - they couldn't locate the key
- the breakfast was all gone at 9am even it was scheduled till 10am (see photos)
It was really terrible accommodation, not what I selected and what I booked!
I wanted this stay to be fully refunded but they were not open to it.
Btw the receptionist was nice, trying to help, but there was not much she could do to fix it.
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