The hotel overall was good, but the interaction with the reception staff during my check-out was notably disappointing. On the morning of my departure, after an unexpected overnight stay in Nurnberg due to a storm that grounded flights, I encountered difficulties with my phone service, likely related to the storm, and was unable to call a taxi to the airport. When I requested assistance, the receptionist explicitly refused, stating, "No, call them yourself," despite my explanation of the technical issues I was experiencing, he again repeated “No, do it yourself. Just call.” This response, accompanied by a dismissive gesture and expression, conveyed a deep lack of concern for my situation. This unhelpful behavior was embarrassing and made me feel disregarded. Fortunately, other guests in the lobby noticed the situation and kindly stepped in to assist me—one offering to call a taxi and another guiding me to the local Ubahn station. This incident was unsettling and not reflective of the courtesy one would expect in such circumstances. I have never asked a hotel to call a taxi for me before, and de see this as a task I should be able to manage myself. There was no need to be treated this way given I explained the situation and really just needed some help.