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JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4-star hotel with outdoor pool, connected to a shopping center, near Orchard Central

  • Free WiFi and free parking

Property renovations and closures

  • This property is closed from March 23 2020 to March 20 2021 (dates subject to change).
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean)
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean)
  • Outdoor Pool
  • Outdoor Pool
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean)
1 / 56JEN Singapore Orchardgateway by Shangri-La (SG Clean)
9,2.Superb.
  • Was a birthday family stay. Hotel have do the special arrange of sending a slice of cake…

    Mar 19, 2020

  • Loved the pool area and that it was open until 11pm It was so close to shops and…

    Mar 3, 2020

See all 1,157 reviews

Official standards

This property advises that it adheres to SG Clean (Singapore) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Transport options
Convenient
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 499 guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk
  • Peranakan Museum - 20 min walk
This property is closed from March 23 2020 to March 20 2021 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Club Twin Room

Location

  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk

What’s around

Landmarks

  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk
  • Peranakan Museum - 20 min walk

Getting around

  • Changi Airport (SIN) - 31 min drive
  • Singapore (XSP-Seletar) - 26 min drive
  • Senai International Airport (JHB) - 68 min drive
  • JB Sentral - 50 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 13 min walk

At a glance

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • The government of SG has mandated which hotels can accept leisure bookings

Special check-in instructions

Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
JEN Singapore Orchardgateway by Shangri-La (SG Clean) advises that they will automatically enroll guests, with check-in from January 1, 2021, to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Terrace

Accessibility

  • In-room accessibility

Languages Spoken

  • Chinese
  • English
  • Japanese
  • Korean
  • Malay

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

Small print

Also known as

  • Traders Hotel
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
  • Traders Orchardgateway Hotel Singapore
  • Traders Orchardgateway Hotel Singapore
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore
  • Jen Orchardgateway Shangri La
  • Traders Orchardgateway Singapore
  • JEN Singapore Orchardgateway by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway
  • Jen Orchardgateway Singapore
  • Jen Orchardgateway
  • Hotel Jen Orchardgateway Shangri-La

Optional extras

Rollaway beds are available for SGD 105.93 per night

Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

Babysitting/childcare is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 11:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, JEN Singapore Orchardgateway by Shangri-La (SG Clean) does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from March 23 2020 to March 20 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 2 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Makan at Jen offers international cuisine, pool views, and poolside dining. Nearby restaurants include Freshly Baked (3-min walk), Joie by Dozo (4-min walk), and Killiney Kopitiam (4-min walk).
  • No, this hotel doesn't have a casino, but Resort World Sentosa Casino (11-min drive) and Marina Bay Sands Casino (15-min drive) are both nearby.
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) has 2 bars and an outdoor pool, as well as a 24-hour health club and a spa tub.
9,2.Superb.
  • 10,0.Exceptional

    Friendly staff, location, clean and lovely rooftop pool.

    Kawai, 7 night romance trip, Feb 29, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Fantastic hotel and staff a wonderful time had by us both.

    5 night romance trip, Feb 27, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Spacious clean and wonderful infinity pool.

    Andrew, 2 night romance trip, Feb 14, 2020

    Verified Wotif guest review

  • 10,0.Exceptional

    Staycation w my family was great! Hotel staff were friendly and helpful. Great location, right above mrt, shopping mall, supermarket, 7-11. Lots of food selection ard. Room was clean and comes w great view. Crib was provided as well. Will definately stay again!

    Su Zhen, 1 night family trip, Feb 14, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great location, clean modern, and right In the center of orchard road. It’s across the street from emerald hill road and at the center of the action.

    Jamie, 2 night family trip, Feb 13, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Location, cleanliness and service. Superb pool area.

    3 night family trip, Feb 1, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Easy access to restaurant, shopping, transportation.

    JoseDelfin, 3 night trip, Jan 28, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    I liked the great sevice of their staff and easy check in check out process. I also loved the pool area

    1 night trip with friends, Jan 24, 2020

    Verified Expedia guest review

  • 8,0.Very good

    All Great with exception of a poolside hamburger which was quite $15 and a bit terrible. Still, being hungry, I ate it.

    CNYCanadian, 5 night family trip, Jan 23, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Very comfortable room/bed! Great shower pressure! Super friendly/helpful staff! Small downfall, locating reception desk!

    AliG, 2 night trip, Jan 18, 2020

    Verified Expedia guest review

See all 1,157 reviews