Found a better price?
Let us know and we’ll match it.More infoOpens in a new window
JEN Singapore Orchardgateway by Shangri-La (SG Clean)
4-star hotel with outdoor pool, connected to a shopping center, near Orchard Central
- Great for families
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
Restrictions related to your trip
The government of SG has mandated which hotels can accept leisure bookings Find out moreOpens in a new window
Property renovations and closures
- This property is closed from March 23 2020 to March 20 2021 (dates subject to change).
9,2.Superb.1,157 verified Hotels.com guest reviews
Was a birthday family stay. Hotel have do the special arrange of sending a slice of cake…
Mar 19, 2020
Loved the pool area and that it was open until 11pm It was so close to shops and…
Mar 3, 2020
Official standards
This property advises that it adheres to SG Clean (Singapore) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- Contactless check-in is available
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
Guests rated location
Shopping355 positive mentions
Transport options291 positive mentions
Convenient289 positive mentions
Safe249 positive mentions
Dining options243 positive mentions
- Free parking
- Pool
- Free WiFi
- Gym
- Air Conditioning
Property highlights
Main amenities
- 499 guestrooms
- Daily housekeeping
- Restaurant and 2 bars/lounges
- Outdoor pool
- Rooftop terrace
- Breakfast available
For families
- Free cribs/infant beds
- Babysitting or childcare (surcharge)
- Rollaway/extra beds (surcharge)
- Connecting/adjoining rooms available
- Private bathroom
- Television
What’s around
- In Orchard
- National Museum of Singapore - 16 min walk
- Orchard Central - 5 min walk
- Peranakan Museum - 20 min walk
This property is closed from March 23 2020 to March 20 2021 (dates subject to change).
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Deluxe Room, 1 King Bed
- Deluxe Room (Family)
- Superior Room, 1 King Bed, City View
- Superior Room, 1 King Bed
- Panorama Club Room, 1 King Bed
- Club Deluxe Room, 1 King Bed
- Club Room, 1 King Bed
- Deluxe Twin Room
- Superior Twin Room, City View
- Superior Twin Room
- Club Twin Room
Location
- In Orchard
- National Museum of Singapore - 16 min walk
- Orchard Central - 5 min walk
What’s around
Landmarks
- In Orchard
- National Museum of Singapore - 16 min walk
- Orchard Central - 5 min walk
- Peranakan Museum - 20 min walk
Getting around
- Changi Airport (SIN) - 31 min drive
- Singapore (XSP-Seletar) - 26 min drive
- Senai International Airport (JHB) - 68 min drive
- JB Sentral - 50 min drive
- Somerset Station - 1 min walk
- Dhoby Ghaut Station - 9 min walk
- Orchard Station - 13 min walk
At a glance
Hotel size
- This hotel has 499 rooms
- This hotel is arranged over 10 floors
Arriving/leaving
- Check-in time starts at 2 PM
- Check-out time is noon
- Express check-in/out
Restrictions related to your trip
- The government of SG has mandated which hotels can accept leisure bookings
Special check-in instructions
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
JEN Singapore Orchardgateway by Shangri-La (SG Clean) advises that they will automatically enroll guests, with check-in from January 1, 2021, to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
JEN Singapore Orchardgateway by Shangri-La (SG Clean) advises that they will automatically enroll guests, with check-in from January 1, 2021, to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
Children
- One child stays free when occupying the parent or guardian's room, using existing bedding
- Babysitting/childcare*
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Onsite parking limited
In the hotel
Food and drink
- Buffet breakfast daily (surcharge)
- 2 bars/lounges
- Restaurant
- Coffee shop/café
- Snack bar/deli
- Poolside bar
- 24-hour room service
Things to do
- Outdoor pool
- Free pool cabanas
- Fitness facilities
- Spa tub
- Pool sun loungers
- Pool umbrellas
Working away
- Conference space
- Meeting rooms
- Conference space size (feet) - 452
- Conference space size (meters) - 42
- Computer station
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Free newspapers in lobby
- Luggage storage
- Porter/bellhop
Facilities
- Elevator
- Safe-deposit box at front desk
- Designated smoking areas
- Rooftop terrace
- Terrace
Accessibility
- In-room accessibility
Languages Spoken
- Chinese
- English
- Japanese
- Korean
- Malay
In the room
Home comforts
- Air conditioning
- Coffee/tea maker
- Bathrobes
- Slippers
- Iron/ironing board (on request)
Sleep well
- Blackout drapes/curtains
Freshen up
- Private bathroom
- Free toiletries
- Hair dryer
Be entertained
- 40-inch flat-screen TV
- Cable TV channels
Stay connected
- Desk
- Free WiFi
- Free local calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
Special features
Dining
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Bay Watch at Jen - This poolside rooftop bar serves light fare only.
Lounge at Jen - Onsite bar.
Bay Watch at Jen - This poolside rooftop bar serves light fare only.
Lounge at Jen - Onsite bar.
Small print
Also known as
- Traders Hotel
- Jen Orchardgateway Shangri-La
- Hotel Jen Orchardgateway Singapore by Shangri La
- Hotel Jen Orchardgateway Singapore Shangri-La
- Hotel Jen Orchardgateway Shangri-La
- Jen Orchardgateway Singapore Shangri-La
- Jen Orchardgateway Shangri-La
- Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
- Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
- Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
- Traders Orchardgateway Hotel Singapore
- Traders Orchardgateway Hotel Singapore
- Hotel Jen Orchardgateway Singapore by Shangri La
- Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
- Hotel Jen Orchardgateway Singapore
- Jen Orchardgateway Shangri La
- Traders Orchardgateway Singapore
- JEN Singapore Orchardgateway by Shangri La
- Hotel Jen Orchardgateway Singapore by Shangri La
- JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
- JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore
- Hotel Jen Orchardgateway Singapore Shangri-La
- Hotel Jen Orchardgateway
- Jen Orchardgateway Singapore
- Jen Orchardgateway
- Hotel Jen Orchardgateway Shangri-La
Optional extras
Rollaway beds are available for SGD 105.93 per night
Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)
Babysitting/childcare is available for an extra charge
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Pool access available from 6:00 AM to 11:00 PM.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, JEN Singapore Orchardgateway by Shangri-La (SG Clean) does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property is closed from March 23 2020 to March 20 2021 (dates subject to change).
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking. Parking spots may be limited.
- Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
- Sorry, pets and service animals aren't allowed.
- You can check in starting at 2 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
- Yes, Makan at Jen offers international cuisine, pool views, and poolside dining. Nearby restaurants include Freshly Baked (3-min walk), Joie by Dozo (4-min walk), and Killiney Kopitiam (4-min walk).
- No, this hotel doesn't have a casino, but Resort World Sentosa Casino (11-min drive) and Marina Bay Sands Casino (15-min drive) are both nearby.
- JEN Singapore Orchardgateway by Shangri-La (SG Clean) has 2 bars and an outdoor pool, as well as a 24-hour health club and a spa tub.
9,2.Superb.1,157 verified Hotels.com guest reviews
- 10,0.Exceptional
Friendly staff, location, clean and lovely rooftop pool.
Kawai, 7 night romance trip, Feb 29, 2020
Verified Expedia guest review
- 10,0.Exceptional
Fantastic hotel and staff a wonderful time had by us both.
5 night romance trip, Feb 27, 2020
Verified Expedia guest review
- 10,0.Exceptional
Spacious clean and wonderful infinity pool.
Andrew, 2 night romance trip, Feb 14, 2020
Verified Wotif guest review
- 10,0.Exceptional
Staycation w my family was great! Hotel staff were friendly and helpful. Great location, right above mrt, shopping mall, supermarket, 7-11. Lots of food selection ard. Room was clean and comes w great view. Crib was provided as well. Will definately stay again!
Su Zhen, 1 night family trip, Feb 14, 2020
Verified Hotels.com guest review
- 10,0.Exceptional
Great location, clean modern, and right In the center of orchard road. It’s across the street from emerald hill road and at the center of the action.
Jamie, 2 night family trip, Feb 13, 2020
Verified Expedia guest review
- 10,0.Exceptional
Location, cleanliness and service. Superb pool area.
3 night family trip, Feb 1, 2020
Verified Expedia guest review
- 8,0.Very good
Easy access to restaurant, shopping, transportation.
JoseDelfin, 3 night trip, Jan 28, 2020
Verified Expedia guest review
- 10,0.Exceptional
I liked the great sevice of their staff and easy check in check out process. I also loved the pool area
1 night trip with friends, Jan 24, 2020
Verified Expedia guest review
- 8,0.Very good
All Great with exception of a poolside hamburger which was quite $15 and a bit terrible. Still, being hungry, I ate it.
CNYCanadian, 5 night family trip, Jan 23, 2020
Verified Expedia guest review
- 10,0.Exceptional
Very comfortable room/bed! Great shower pressure! Super friendly/helpful staff! Small downfall, locating reception desk!
AliG, 2 night trip, Jan 18, 2020
Verified Expedia guest review