JEN Singapore Orchardgateway by Shangri-La

Property class: 4
Central hotel with outdoor pool, connected to a shopping centre, near Orchard Central

Choose dates to view prices

JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you only steps from Orchard Central. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a 24-hour health club and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Hot tub
  • Pool bar
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk

For families (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is R3 692
R4 427 total
includes taxes & fees
21 Oct - 22 Oct

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Club Panorama twin Room

A hotel room with a large bed, a seating area with a chair and a table, and a view of the city through large windows.

Club Panorama twin Room

  • Sleeps 3

View all photos for Deluxe twin Room

A hotel room with a large window, a bed, a desk with a laptop, a chair, and a small table with a wine glass.

Deluxe twin Room

  • Sleeps 2

View all photos for Superior City View Room

A hotel room with two beds, a desk, a chair, and a bathroom visible through a door.

Superior City View Room

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

A rooftop infinity pool with a city skyline view, outdoor seating, and umbrellas.

Deluxe Room, 1 King Bed

8,4 out of 10
Very good
(15 reviews)
  • 32 sq m
  • Sleeps 4

View all photos for Deluxe Room (Family)

A hotel room with two beds, a large window with a city view, a flat-screen TV, and a luggage rack.

Deluxe Room (Family)

9,6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4

View all photos for Superior Room, 1 King Bed, City View

A hotel room with a large window offering a city view, a bed with white linens, a desk with a lamp, and a chair.

Superior Room, 1 King Bed, City View

8,8 out of 10
Excellent
(73 reviews)
  • City view
  • 27 sq m
  • Sleeps 3

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a bathroom with a sink, mirror, and towels.

Superior Room, 1 King Bed

9,4 out of 10
Exceptional
(80 reviews)
  • 27 sq m
  • Sleeps 3

View all photos for Panorama Club Room, 1 King Bed

A hotel room with a large bed, a sitting area, and a view of the city.

Panorama Club Room, 1 King Bed

10,0 out of 10
Exceptional
(3 reviews)
  • City view
  • 55 sq m
  • Sleeps 4

View all photos for Club Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a laptop, a chair, a small table, and a window with curtains.

Club Deluxe Room, 1 King Bed

9,8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Sleeps 4

View all photos for Club Room, 1 King Bed

A hotel room with a bed, a bathroom with a sink, mirror, and towels.

Club Room, 1 King Bed

8,8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • Sleeps 3

View all photos for Superior Twin Room, City View

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Twin Room, City View

8,6 out of 10
Excellent
(18 reviews)
  • City view
  • 27 sq m
  • Sleeps 3

View all photos for Superior Twin Room

A hotel room with two beds, a desk, and a chair.

Superior Twin Room

8,6 out of 10
Excellent
(28 reviews)
  • 27 sq m
  • Sleeps 3

View all photos for Club Twin Room

A hotel room with two beds, a desk, and a chair.

Club Twin Room

8,6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3

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  • Pool
  • Free parking
  • Free WiFi
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9.0 out of 10, Wonderful, 1 001 reviews
The price is R2 738
R3 283 total
includes taxes & fees
25 Sept - 26 Sept
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About the area

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Road - 1 min walk - 0.1 km
  • Orchard Central - 1 min walk - 0.1 km
  • The Paragon - 7 min walk - 0.6 km
  • ION Orchard - 10 min walk - 0.9 km
  • Robertson Quay - 12 min walk - 1.0 km

Getting around

  • Seletar Airport (XSP) - 23 min drive
  • Singapore Changi Airport (SIN) - 29 min drive
  • Senai International Airport (JHB) - 66 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • Kempas Baru Station - 33 min drive
  • JB Sentral - 40 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 12 min walk

Restaurants

  • ‪Guzman y Gomez - ‬2 min walk
  • ‪Heytea - ‬3 min walk
  • ‪Hai Di Lao 海底捞火锅 - ‬1 min walk
  • ‪EatAlley - ‬1 min walk
  • ‪Tanuki Raw - ‬2 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

  • JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you only steps from Orchard Central. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a 24-hour health club and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

At a glance

Hotel size

    • 499 rooms
    • Arranged over 10 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • On-site parking is limited

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Trippi - This poolside rooftop bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children

Children & extra beds

  • Rollaway beds are available for SGD 107.91 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?

Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.

Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.

What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?

JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as a hot tub.

Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?

Yes, Makan at Jen offers international cuisine, pool views, and poolside dining.

What's the area around JEN Singapore Orchardgateway by Shangri-La like?

JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 3 minutes' walk from Orchard Road. Travelers give top marks for the hotel's prime location.

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Reviews

JEN Singapore Orchardgateway by Shangri-La Reviews

9,4

Exceptional

9,6

Cleanliness

9,2

Amenities

9,4

Staff & service

9,4

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool offered a wonderful experience with great views of the city and ideal place to relax. (194 reviews)
  • The breakfast buffet offered a wide selection of high-quality options, including a gluten-free corner, and was a highlight of the hotel experience. (103 reviews)
  • The restaurant offered a diverse and abundant breakfast selection, with some reviews mentioning it was the best buffet style experienced. (60 reviews)
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Popular mentions

Room
Location
Service staff
View
Breakfast
Rooftop pool
Shopping
Food
Bar
Lobby

Reviews

Verified review

10/10 Exceptional

Excellent value for money and terrific location!
Verified review

10/10 Exceptional

A great stay at JEN Singapore. Modern and comfortable with a relaxed atmosphere and very friendly service. The location is convenient for exploring the city and the rooftop pool is definitely a highlight with fantastic views over Singapore. Would happily stay again.
Verified review

10/10 Exceptional

Great location and rooftop pool was perfect!
Verified review

10/10 Exceptional

Very convenient location which is on top or railway station and next to a big shopping mall. Staff are friendly
Verified review

10/10 Exceptional

Great rooms, awesome location and outdoor pool
Verified review

10/10 Exceptional

Always a nice stay ! Calm and great location.
Verified review

10/10 Exceptional

Great breakfast and lovely rooftop pool
Verified review

10/10 Exceptional

extremely convenient to everywhere. clean room.
Verified review

10/10 Exceptional

Great location, really lovely hotel, staff really helpful and their breakfast and à la carte was delicious
Verified review

10/10 Exceptional

Excellent area! The property was very clean, a huge breakfast spread and the pool area was amazing! Would stay again!
Verified review

10/10 Exceptional

Amazing view
Verified review

10/10 Exceptional

Great place to stay! Staff is friendly and had my room ready when I arrived. We decided to use the pool and it was a great idea. The pool area was very clean and the bartender made wonderful tasting drinks. We will definitely be back!!!
Verified review

10/10 Exceptional

Lovely staff, super clean and well maintained, great facilities, and an even better location
Verified review

10/10 Exceptional

Property was nice. Breakfast buffet was amazing!
Verified review

10/10 Exceptional

Breakfast and clean
Verified review

10/10 Exceptional

Lovely hotel, fantastic amenities, excellent location to see Singapore
Verified review

8/10 Very good

Breakfast was fresh enough options for the kids to pick from.
Verified review

10/10 Exceptional

Great location. Below the hotel is the MRT and the Orchardgateway mall and next to the hotel is the 313@sommerset mall. A 5 minute walk to Orchard Road. A short grab/MRT ride away to Bugis Street, Merlion, Chinatown, Gardens by the Bay, hawker center Law Pat Sat, Asian Civilizations Museum, National History Museum. Couldn’t have chosen a better well located hotel.
Verified review

8/10 Very good

Well located above an MRT, nice facilities.
Verified review

10/10 Exceptional

Great hotel, great location, great breakfasts
Verified review

10/10 Exceptional

This is our second visit to The Jen. We love this hotel as it’s in a perfect location to both shopping restaurants and an easy MRT metro ride from Changi Airport. The pool area is such a nice place to relax and was a welcome sight when we waited for our room to become available as we arrived on an early flight. Breakfast is the best buffet style we’ve experienced. The staff are very friendly and always willing to help. Special mention to Yin Yin who made our wedding anniversary special with gifts and treats and artwork on our room mirror. Best hotel we’ve stayed in Singapore.
Verified review

8/10 Very good

Hotel location is superb for using the MRT to get around and see Singapore (which is 1st class...efficient, safe, clean and cheap). 20th floor pool is great, would recommend a club room for the 2 hour evening window, especially if you like a drink as alcohol is premium priced in Singapore. Rooms are comfortable, albeit the styling is more functional business than relaxed holiday. Staff all really friendly and helpful.
Verified review

8/10 Very good

Room was clean, friendly staff
Verified review

10/10 Exceptional

Clean room with enough space to store everything. Breakfast buffet is excellent with lots of choice. Location is in walking distance to MRT and Orchatd Road. Swimming pool has lovely views and the pool is warm.
Verified review

10/10 Exceptional

Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.