8/10 Very good
Room was clean, friendly staff
Linda
Linda, 2-night trip
JEN Singapore Orchardgateway by Shangri-La
Central hotel with outdoor pool, connected to a shopping center, near Orchard Central
Choose dates to view prices
Located close to National Museum of Singapore and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers a warm welcome with international cuisine at Makan at Jen. Relax in the spa tub or unwind by the rooftop pool, where cabanas and sun loungers await. The helpful staff has left a lasting impression on previous guests.
9.2
Wonderful
Popular amenities
- Free parking
- Free WiFi
- Air conditioning
- Gym
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Outdoor pool
- Rooftop terrace
- Breakfast available
- 24-hour health club
- Hot tub
- Pool bar
- Room service
- Meeting rooms
- Terrace
- 24-hour front desk
For families (6)
- Children stay free
- Free cribs/infant beds
- Private bathroom
- Television
- Terrace
- Daily housekeeping
$211 nightly
$230 total
Mar 20 - Mar 21
Total with taxes and fees
Room options
Showing 10 of 10 rooms
Deluxe Room, 1 King Bed
8.6Excellent
13 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- 344 sq ft
- Sleeps 4
- 1 King Bed
Deluxe Room (Family)
9.6Exceptional
4 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- 506 sq ft
- Sleeps 4
- 1 King Bed
Superior Room, 1 King Bed, City View
8.6Excellent
72 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- City view
- 291 sq ft
- Sleeps 3
- 1 King Bed
Superior Room, 1 King Bed
9.2Wonderful
67 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- 291 sq ft
- Sleeps 3
- 1 King Bed
Panorama Club Room, 1 King Bed
10.0Exceptional
3 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- City view
- 592 sq ft
- Sleeps 4
- 1 King Bed
Club Deluxe Room, 1 King Bed
10.0Exceptional
4 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- 344 sq ft
- Sleeps 4
- 1 King Bed
Club Room, 1 King Bed
8.8Excellent
13 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- 291 sq ft
- Sleeps 3
- 1 King Bed
Superior Twin Room, City View
8.6Excellent
17 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- City view
- 291 sq ft
- Sleeps 3
- 2 Twin Beds
Superior Twin Room
8.8Excellent
25 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- 291 sq ft
- Sleeps 3
- 2 Twin Beds
Club Twin Room
8.6Excellent
4 reviews
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
- 291 sq ft
- Sleeps 3
- 2 Twin Beds
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About the neighborhood
277 Orchard Road, Singapore, 238858
What's nearby
- Orchard Central - 1 min walk - 0.1 km
- Orchard Road - 2 min walk - 0.2 km
- Plaza Singapura - 7 min walk - 0.6 km
- ION Orchard - 10 min walk - 0.9 km
- National Museum of Singapore - 15 min walk - 1.3 km
Getting around
- Seletar Airport (XSP) - 23 min drive
- Singapore Changi Airport (SIN) - 29 min drive
- Senai International Airport (JHB) - 66 min drive
- Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
- Kempas Baru Station - 33 min drive
- JB Sentral - 40 min drive
- Somerset Station - 1 min walk
- Dhoby Ghaut Station - 10 min walk
- Orchard Station - 12 min walk
Restaurants
- Heytea - 3 min walk
- Guzman y Gomez - 2 min walk
- Tsuta - 3 min walk
- Saizeriya Ristorante E Caffe - 1 min walk
- Kanshoku Ramen Bar - 1 min walk
About this property
JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you just steps from Orchard Central. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a 24-hour health club, and a fitness center. Fellow travelers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.
At a glance
Hotel size
- 499 rooms
- Arranged over 10 floors
Arriving/Leaving
- Check-in time starts at 3:00 PM
- Contactless check-in available
- Express check-in/out available
- Check-out time is noon
- Contactless check-out available
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
Children
- One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Onsite parking limited
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
- Restaurant
- Bar/lounge
- Poolside bar
- Room service (limited hours)
- Snack bar/deli
Traveling with children
- Children stay free (see details)
- Children's menu
Working away
- Meeting rooms
- Computer station
- Conference space (452 square feet)
Services
- 24-hour front desk
- Concierge services
- Dry cleaning/laundry services
- Luggage storage
- Porter/bellhop
- Bicycle rentals
- Free pool cabanas
- Pool loungers
- Pool umbrellas
Facilities
- Safe-deposit box at front desk
- Rooftop terrace
- 24-hour health club
- An outdoor pool
- Hot tub
- Banquet hall
Accessibility
- Elevator
- Well-lit path to entrance
- Stair-free path to entrance
Room amenities
Be entertained
- 40-inch flat-screen TV
- Cable TV channels
Home comfort
- Air conditioning
- Coffee/tea maker
- Bathrobes and slippers
- Iron/ironing board (on request)
Sleep well
- Blackout drapes/curtains
- Free crib/infant bed
- Bed sheets provided
Freshen up
- Private bathroom
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free WiFi
- Free local calls
More
- Daily housekeeping
- In-room safe (laptop compatible)
Special features
Dining
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children
Children & extra beds
- Rollaway beds are available for SGD 107.91 per night
Pool, spa, & gym (if applicable)
- Pool access available from 6:00 AM to 10:30 PM
- Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Also known as
Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La
Frequently asked questions
Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?
Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.
Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at JEN Singapore Orchardgateway by Shangri-La?
No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.
What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?
JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as a hot tub.
Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?
Yes, Makan at Jen offers international cuisine, pool views, and poolside dining.
What's the area around JEN Singapore Orchardgateway by Shangri-La like?
JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 5 minutes' walk from Orchard Road. Travelers give top marks for the hotel's prime location.
Have a question?
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JEN Singapore Orchardgateway by Shangri-La Reviews
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
9.2
Amenities
9.2
Staff & service
9.2
Property conditions & facilities
What guests liked
- The rooftop pool offered a great view, was super, friendly, and a highlight for many guests. (121 reviews)
- Breakfast options were excellent with a wide range and great taste. (47 reviews)
- The property offers a variety of dining options and a great location with many restaurants nearby. (14 reviews)
From real guest reviews summarized by AI.Popular mentions
RoomLocationService staffViewBreakfastShoppingRooftop poolFoodBarLobby10/10 Exceptional
Extremely clean room and facilities, plenty of amenities and a very professional and personable staff
Barry
Barry, 2-night trip
10/10 Exceptional
Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.
Lidia
Lidia, 3-night trip
10/10 Exceptional
Great hotel, great location, great breakfasts
Tan
Tan, 7-night trip
10/10 Exceptional
Lovely place very clean, great staff, great location. We would stay again.
Jenny
Jenny, 3-night trip
10/10 Exceptional
Location is great and the staff is super friendly
Ka Hoo
Ka Hoo, 4-night trip
10/10 Exceptional
Great hotel Ang great views.
Yegisabet
Yegisabet, 3-night trip
10/10 Exceptional
Cosy hotel that is located so conveniently in Orchard Road (close to Somerset MRT) with plenty of shopping and food options (even halal food).
Rohana
Rohana, 2-night trip
10/10 Exceptional
Slick service, great breakfast and well located
adrian
adrian, 3-night trip
8/10 Very good
Clean room, location is wonderful. Staff were great
Richard
Richard, 3-night trip
10/10 Exceptional
All great.
kaye
kaye, 2-night trip
10/10 Exceptional
Clean rooms, staff was very friendly and helpful.
Nicholas
Nicholas, 3-night trip
8/10 Very good
Clean room and very good location at heart of Orchard Road. Highly recommended for all ages.
Fong
Fong, 1-night trip
10/10 Exceptional
Clean, location
Luis Manuel
Luis Manuel, 2-night trip
10/10 Exceptional
Everything in this hotel was great. We stay at the family deluxe room and it was really big. The location is excellent for food and shopping. The breakfast was great and the staffs was well-organised to bring guest to the table. Overall this is a excellent hotel and I will definitely recommend you to stay here.
Choo
Choo, 2-night trip
10/10 Exceptional
Great location, well-designed rooms and a rooftop pool with a view.
Sarah
Sarah, 3-night trip
10/10 Exceptional
An excellent, centrally located hotel that is a great advert for Singapore
Gordon James
Gordon James, 5-night trip
10/10 Exceptional
Fantastic hotel and service, staff were amazing
Sri Harsha
Sri Harsha, 1-night trip
8/10 Very good
Clean and comfortable room. Great location. Walkable. Lovely outdoor rooftop pool.
Natalie
Natalie, 2-night trip
10/10 Exceptional
Nice sturdy bed and views
Aayesha Anil
Aayesha Anil, 4-night trip
10/10 Exceptional
Room was nice and very clean. Pool area was super, friendly staff good drinks and great views of the city. Great location as it’s very close to everything. I will stay here again for sure.
Bret
Bret
Bret, 8-night trip
10/10 Exceptional
Great central location for shopping
Elgan
Elgan, 3-night trip
10/10 Exceptional
Good location, easy to walk, plenty of places to eat
Juan
Juan, 6-night trip
10/10 Exceptional
Yes
Bhoomika
Bhoomika, 5-night trip
10/10 Exceptional
Stay for 4 nights, very convenient for shopping and travelling around the city using the metro
Vinodhkumar
Vinodhkumar, 4-night trip