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Moose Hotel And Suites

Mountain hotel with spa, near Banff National Park Information Centre

  • Free WiFi and free parking
From
ZAR 3,175

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1 / 111Moose Hotel And Suites
345 Banff Ave, Banff, T1L 1H8, AB, Canada
9,4.Exceptional.
  • We had a wonderful stay at the Moose Hotel and Suites. Staff very friendly and…

    Nov 26, 2021

  • Nothing like coming into the hotel decorated for the holidays, with the smell of the wood…

    Nov 24, 2021

See all 2,135 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 174 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 1 indoor pool and 2 spa tubs
  • Breakfast available

For families

  • Refrigerator
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board
  • Hair dryer

What’s around

  • In a national park
  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Banff Centre for Arts and Creativity - 11 min walk
  • Bow Falls - 25 min walk
  • Cave and Basin National Historic Site - 29 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Hotel Room 2 Queen
  • Superior One Bedroom Suite 2 Queens
  • Rooftop 1 Bedroom Suite
  • Rooftop 2 Bedroom Suite
  • Superior King Hotel Room
  • Superior One Bedroom Suite 1 King

What’s around

Landmarks

  • In a national park
  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Banff Centre for Arts and Creativity - 11 min walk
  • Bow Falls - 25 min walk
  • Cave and Basin National Historic Site - 29 min walk
  • Tunnel Mountain - 37 min walk
  • Canadian Ski Museum West - 3 min walk
  • Canada House Gallery - 6 min walk
  • Banff Park Museum - 9 min walk
  • Central Park - 10 min walk

Getting around

  • Calgary International Airport (YYC) - 93 min drive
  • Banff Station - 8 min walk
map
See on map
345 Banff Ave, Banff, T1L 1H8, AB, Canada

At a glance

Hotel size

  • This hotel has 174 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4 PM-2 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 50 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Bicycle rentals on site
  • Golfing on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Cross-country skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 2000
  • Conference space size (meters) - 186

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Fireplace in lobby

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Premium bedding

Freshen up

  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Meadow Spa & Pools has 9 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Bicycle rentals on site
  • Golfing on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Cross-country skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Fees & policies

Optional extras

  • Breakfast costs between CAD 8.00 and CAD 20.00 for adults, and CAD 8.00 and CAD 20.00 for children (approximately)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of CAD 25 per pet, per night
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

A shield is in place between staff and guests in main contact areas and guests are provided with hand sanitizer.

Contactless check-out is available.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Moose Hotel Banff
  • Moose Hotel Suites
  • Moose Hotel And Suites Hotel
  • Moose Hotel And Suites Banff
  • Moose Hotel And Suites Hotel Banff
  • Moose Banff

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Moose Hotel And Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Electric vehicle charging is available.
  • Yes, there's an indoor pool.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of CAD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 4 PM - 2 AM. Check-out time is 11 AM. Contactless check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Earl's (3-min walk), Starbucks (4-min walk), and St. James Gate (4-min walk).
  • Have fun during the warmer months with activities such as tennis. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Moose Hotel And Suites also has an indoor pool and a sauna, as well as a fitness center.
9,4.Exceptional.
  • 10,0.Exceptional

    Wonderful Getaway!

    Loved our stay at the Moose Hotel and Suites. Had wonderful meals at Pacini's and also enjoyed the hot tub and sauna. Our room was also very comfortable and we enjoyed the fireplace. Will be returning next year for another wonderful stay.

    Janet, 2 night trip, Nov 22, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    the place is absolutely beautiful. great location to downtown. reasonably price and the i love the jacuzzi got some great photos.

    Rocky, 2 night trip with friends, Nov 21, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Amazing as always

    Our stay was amazing as always. They accommodated our super early check in, and the room was great. Rooftop hot tub is one of our favourite parks about this hotel.

    Chelsea, 1 night trip, Nov 21, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Very loud room, please convert to storage!

    The hotel was lovely, and clean. The entrance and fire crackling were great. Service was prompt and good. Our kids enjoyed the pool and rooftop outdoor hot tubs. We were there for a family night away in the mountains from the busyness of the city and to relax for a night away. All was great except we were put in a room - #113 - on the main floor directly adjacent to the underground parking garage. The head of the bed is on the same wall as the garage door, and myself and the kids did not sleep the entire night because we could hear the door open and close all night at intervals as well as through the day. The room was very loud and uncomfortable. Not a restful sleep at all. That room should be converted to storage space.

    Carrie, 1 night family trip, Nov 20, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Moose lodge Banff

    Great stay again. Excellent staff at check in , free parking and clean rooms. Beautiful outside hot tub area,

    Travis, 1 night family trip, Nov 19, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Disappointing Stay

    My Family and I go to the moose every year for the last 6 years. The 2021 trip was the most disappointing trip to Banff so far. We booked our room 6 months prior to our stay and received a poor room selection for the price paid. The room was not clean, didn’t have any robes in the room. For the price of the one bedroom suite there should be a better view than the back corner of the second floor. Front desk was very little supportive in my concerns. I can’t say we will stay at the moose again.

    Jennifer, 2 night family trip, Nov 19, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Easy access to Banff downtown

    It was good my mom wanted to stay inside the hotel my sister and family stay at on of the rooms that you walked outside which felt like cabin living. Pools was used lots and hot tub. They had a huge fire going in lobby . Left vehicle parked for three days due to being walking distance to everything.

    Rachelle, 3 night family trip, Nov 11, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Usual Fall Get Away

    Great location - close to shopping, restaurants & walking near Bow River. Did find the room a little musty, it was a pet friendly room, so it may have been what was used to clean room. Staff are always friendly & accommodating. Pillows are great, beds seem quite hard though.

    Perry, 3 night trip, Nov 10, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Loved the outdoor hot tubs!

    Great pool and outdoor hot tubs. Room was clean and comfortable. The restaurant had great family friendly options.

    Tia, 2 night family trip, Nov 9, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Excellent Suites, close to town, roof top hot tub!

    One bedroom suite is great, kettle and mini fridge are great amenities. Really appreciate that shampoo/conditioner are in refillable dispensers in the shower, and are RockyMountain Soap Co. Lemongrass! I really appreciate the paperless checkout and more processes that were important for earlier in COV but are still in place.

    2 night trip, Nov 5, 2021

    Verified Hotels.com guest review

See all 2,135 reviews