I booked this hotel but never got to stay there. The hotel manager gave us an appointment at another location where we were supposed only to pick up a key. However, it turned out that they randomly changed us to that other location without any notice in advance. We were 3 people, but they had prepared beds only for 2, and the room had no heating. As towels, they provided us only hand towels. It was so cold that they would not dry after use. We sent the manager sms messages but they did not reply. Normally, we would have left, but our stay was during a national holiday, and all places in Krakow were fully booked. I am surprised to see that this place is still listed on Expedia. The place was a scam. Please do not book this.
