Hotel Gibbs Downtown Riverwalk

The advertisement for this hotel was not what was being displayed on the website were inaccurate. I booked an executive suite and I received a regular room. When checking in the clerk stated that they did not have the suite that was showing on the website. The room had no view, one side blacked out and the other side showed the top of the building with old vents showing. It was not on the Riverwalk as advertised. The parking was outrageous and it cost 25 dollars for 23 hours. There was no in and out for parking, even after you paid for the 23 hours, If you left the parking area you had to pay again. ( They did offer valet parking for 30 dollars per day) The staff was very friendly and accommodating, willing to help as much as they were allowed. The free breakfast buffet was excellent and made up for some of the negative things that were happening.

I love staying here and try to every trip. Great location and amazing staff that welcome you every time.

It was wonderful! The rooms are well done and we love the historic remnants left throughout the building. The hotel is close to everything fun, walking distance to Riverwalk, Alamo, and shopping. We had a great time and will definitely stay here again.

We often stay in San Antonio; our usual hotel was booked so we tried the Gibbs: Good: 1) Location - situated on the NW corner of Alamo Plaza - on the location of the NE corner of the actual compound it offers the best view of the Alamo and the plaza. 2) Staff - The staff are great - particularly the general manager. Took great pains to accommodate us. 3) Beds - Great! 4) Complimentary Breakfast - Probably the best "free" breakfast we've had. 5) Facility: It is an old office bldg. converted to hotel - they've done a great job retaining old "flavor" while providing modern conveniences. BAD 1) Ants - We checked in after 11:00 our 1st night; didn't notice the ants until the 2nd night when they seemed to come from nowhere and swarm over the floor, sink, and telephone stand. Night Mgr sprayed, "They're just sugar ants." Seemed to be chronic problem they were aware of. We were told there were no other rooms to move us. 3rd night they offered to move us but we were checking out at 3:00 a.m. no point. 2) Cleanliness: Maids came in late afternoon to clean on our floor; 1st day she came in after 4:00 as we were coming in from shopping - just asked for clean towels. Last day again came in late but got bed made and new towels; but a piece of tissue that was under the sink when we checked in was still there when we left. Did they sweep? In closing, there's a lot to commend the Gibbs - and we might stay there again, but it would not be our first choice.