10/10 Exceptional
Best in Acapulco!
Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Verified traveler
3-night trip
Encanto Acapulco
Luxury resort with spa, near Chapel of Peace
Escape to Encanto Acapulco, where ocean views meet luxurious comfort. Unwind with a facial or hot stone massage at Spa Mar Abierto, then savor Mexican cuisine at one of the two on-site restaurants. With a swim-up bar, outdoor pool with sun loungers and free in-room WiFi, your stay will be nothing short of blissful.
VIP AccessWonderful
Popular amenities
- Pool
- Spa
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
Main amenities (12)
- Daily housekeeping
- 2 restaurants and bar/lounge
- Full-service spa
- Outdoor pool
- Breakfast available
- Health club
- Hot tub
- Pool bar
- Swim-up bar
- 24-hour room service
- Massage/treatment rooms
- Babysitting
Feel at home (6)
- Children stay free
- Babysitting (surcharge)
- Private bathroom
- Premium TV channels
- Garden
- Terrace
$304 nightly
$366 total
Feb 19 - Feb 20
Total with taxes and fees
Why we love this property
Spa sanctuary
The full-service spa offers daily treatments in specialized rooms. Wellness amenities include a health club, fitness room, and hot tub.
Artful luxury retreat
Marvel at the Beaux Arts architecture of this boutique resort. Dine at ocean-view, garden-view, or pool-view restaurants for scenic meals.
Delicious dining options
Enjoy Mexican and international dishes at two restaurants with scenic views. Two bars and cooked-to-order breakfast enhance the dining experience.
Room options
Check availability for these dates
Showing 4 of 4 rooms
Ocean Balcony Suite - King
Wonderful
Highlights
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Blackout drapes/curtains
- Sea view
- 656 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Ocean Pool Villa - King
Wonderful
Highlights
Furnished balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
- Ocean view
- 1227 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Ocean Balcony Suite - 2 Double
Highlights
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
- Ocean view
- 656 sq ft
- 1 bedroom
- Sleeps 4
- 2 Double Beds
Ocean Designer Suite - King
Exceptional
Highlights
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Blackout drapes/curtains
- Sea view
- 1001 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
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About the neighborhood
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887
About this property
Encanto Acapulco
When you stay at Encanto Acapulco, you'll be within a 15-minute drive of Arena GNP Seguros and Parque Papagayo. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and RestauranteTerraza, one of 2 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other features of this luxurious resort include an outdoor pool, a poolside bar, and a health club.
At a glance
Property amenities
Room amenities
Special features
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Encanto Acapulco Reviews
Wonderful
9.4
Cleanliness
9.2
Location
9.4
Staff & service
9.2
Property conditions & facilities
Popular mentions
ViewRoomLobby10/10 Exceptional
Amazing experience the property has great view and the service is excellent!!
Gabriela
Gabriela, 2-night trip
10/10 Exceptional
Excellent!
Magally
Magally, 2-night trip
10/10 Exceptional
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
nathan
nathan, 5-night trip
10/10 Exceptional
.
Julian
Julian, 2-night trip
10/10 Exceptional
amazing
Isaac
6/10 Good
The service is friendly but really slow
Diego
Diego, 2-night trip
10/10 Exceptional
The view at this property is breath taking.
Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
monica
monica, 6-night trip
8/10 Very good
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause.
The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy.
However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage.
Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience.
Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon.
While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future."
Overall Rating: 3/5 ⭐️
Richard
Richard, 3-night trip
8/10 Very good
El aire acondicionado no servía tan bien, y en las villas no había señal, y el wifi era muy lento
Minseung
Minseung, 3-night trip
10/10 Exceptional
El lugar es muy agradable
,el personal de recepción muy amable , nos recibieron con unos tragos muy originales del estado de Guerrero, las vistas preciosas a la bahía y la puesta de sol fue el mejor escenario, volveremos pronto!
Noely
Noely, 1-night trip
2/10 Poor
La propiedad necesita mantenimiento urgente.
Se llama DES Encanto porque llegas con altas expectativas por lo que pagas y termina desencantado.
JAMÁS volvería por lo que pagas y lo que ofrece el hotel. Está desproporcionado completamente.
Con ese mismo costo puedes buscar una opción que si valga lo que pagas.
Rafael
Rafael, 1-night trip
2/10 Poor
La alberca terrible. Toda despintada y sucia.
El servicio de los meseros muy malos
El check inn era a las 3:00 pm y nos dieron la habitación hasta las 4:30 pm.
Ursus
Ursus, 2-night trip
10/10 Exceptional
Tpdo muy bueno.
Patricio Eduardo
Patricio Eduardo, 2-night trip
10/10 Exceptional
Nos quedamos sin agua a medio gas njsbonae en la regadera
Gabriela
Gabriela, 3-night trip
8/10 Very good
Muy buen hotel que todavía tiene posibilidades de
En general todo el personal muy atento. Hubo algunos detalles, desde tener que mandar a alguien de mantenimiento para arreglar una llave que goteaba, un tubo de la regadera zafado y lo más increible de todo, no tenían cobijas!!! Frente a nuestra alberca hubo un espejo de agua que hoy se ve muy desarreglado y una obra parada que afecta la vista y la decoración. Por último, nos llevamos la sorpresa de que permiten apartar camastros... lo cual no es digno de un hotel de esta categoría.
Alejandro
Alejandro, 2-night trip
10/10 Exceptional
Simplemente maravilloso!!
Karla
Karla, 1-night trip
10/10 Exceptional
El hotel es una maravilla. La atención de todo el personal es muy muy muy bueno. Sin duda regresaré como lo hemos hecho antes. Todo el staff nos brindó la mejor de las atenciones. Gracias totales.
David
David, 3-night trip
2/10 Poor
Hotel viejo y sucio
El hotel tenía sábanas y toallas viejas. La habitación tenia una limpieza deficiente, el piso tenía mucho polvo. Pedimos servicio al cuarto y tuvimos infección estomacal por una hamburguesa en mal estado. En general el hotel no tiene mantenimiento y la limpieza fue muy mala. Hace unos años nos había gustado este hotel, pero actualmente ha decaído.
Verified traveler
2-night trip
8/10 Very good
Es una belleza de hotel, sin embargo hay que darle mantenimiento a la alberca.
El servicio del mesero de la alberca es pésimo, está enojado, en la cuenta agrega platillos que no pedimos. Es grosero.
La habitación es una belleza, faltan amenidades, el jabón es escaso.
El servicio del restaurante es lentísimo.
Los alimentos muy buenos
Amo el hotel! seguiremos visitándolo, ojalá hagan algo con el mesero de la alberca!
,
Luis Gerardo
Luis Gerardo, 3-night trip
4/10 Fair
Decepcionada
Por el precio que pagas esperas mucho, pero en nuestra experiencia faltaron muchas cosas, cuando llegamos (6pm) no tenían nuestra habitación, esperamos como 3 horas y nos la dieron una habitación que tenía fuga de agua y la tele no servía :/
La comida es mala. El hotel es hermoso y el servicio bueno pero le hace falta calidad a las cosas.
María del Rocío
María del Rocío, 2-night trip
4/10 Fair
Bonito, pero no volveré
El hotel muy bonito y la comida espectacular. Las albercas necesitan mantenimiento. Durante mi estancia pedí una cobija y me dijeron que “no manejaban cobijas” ¿en un hotel? me pareció bastante anormal. Todo lo demás estuvo perfecto hasta nuestro check out. Lo hicieron bastante complicado y hasta ahora me siguen poniendo pretextos para no entregarme mi factura.
FRANCISCO
FRANCISCO, 4-night trip
8/10 Very good
Alimentos un poco malos servicio excelente
German
German, 1-night trip
6/10 Good
No tan bien...
Desafortunadamente a la llegada fue un problema que nos dieran la habitación temprano aun y cuando el hotel estaba casi vacio. Les avisamos un día antes y por mas que les pedimos que fueran flexibles ya que veniamos muy cansados, no quisieron. Algunos meseros son de primera pero uno que otro mesero y alguna recepcionista con pesima actitud. Es un gran hotel pero se le ve la falta de mantenimiento y poca ocupación.
Jorge
Jorge, 3-night trip
10/10 Exceptional
Magnífico y la atención de primera
Paulina García
Paulina García, 3-night trip
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