HS HOTSSON Smart Acapulco

Photo gallery for HS HOTSSON Smart Acapulco

Primary image
On the beach, beach umbrellas
4 outdoor pools
4 outdoor pools
Terrace/patio

Overview of HS HOTSSON Smart Acapulco

VIP Access

HS HOTSSON Smart Acapulco

3.5 star property
3.5-star beachfront hotel with pool bar, near Diana the Huntress

8,0/10 Very good

979 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 4 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Beach umbrellas
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
  • Room service
For families
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Costera Acapulco
  • Diana the Huntress - 7 min walk
  • Parque Papagayo - 22 min walk
  • Plaza Bahia - 1 min drive
  • Condesa Beach - 1 min drive
  • Gran Plaza Shopping Mall - 1 min drive
  • Diana Galleries Mall - 1 min drive
  • Icacos Beach - 2 min drive
  • Hornos Beach - 2 min drive
  • Papagayo Beach - 2 min drive
  • Acapulco Convention Center - 12 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive
  • Area shuttle (surcharge)

About this property

HS HOTSSON Smart Acapulco

At HS HOTSSON Smart Acapulco, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll be just a 5-minute drive from Parque Papagayo. 4 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center. NUDE AT THE BEACH, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a children's pool. Fellow travelers like the helpful staff and location.

All-inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI), COVID-19 Guidelines (WHO), and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 506 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 3 PM - 6 AM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 138 per night)
  • Onsite valet parking (MXN 138 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Onsite carport

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service
  • Snack bar/deli

Taking the kids

  • Children's pool

What to do

  • On the beach
  • Access to nearby outdoor pool
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (9483 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Built in 1982
  • ATM/banking
  • Terrace
  • 24-hour fitness center
  • 4 outdoor pools

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All-inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.
Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 324 for adults and MXN 164 for children (approximately)
  • Area shuttle service is offered for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs MXN 138 per night
  • Valet parking costs MXN 138 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • WELL Health-Safety Rating (IWBI)
  • COVID-19 Guidelines (WHO)
  • COVID-19 Guidelines (CDC)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Outside food and drink are not permitted on the premises.

Also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

Frequently asked questions

Overall score and ratings

8,0

Very good

8,5/10

Cleanliness

8,1/10

Staff & service

7,8/10

Amenities

8,0/10

Property conditions & facilities

8,1/10

Eco-friendliness

8/10 Very good

We enjoyed our stay, the hotel was clean, staff friendly, restaurant on site was delicious and well priced, room service was available 24/7. The biggest downsides were that you were not allowed to bring outside food in to your hotel room and the AC unit seemed to be insufficient for the size of the room as it would take the AC unit at least an hour to cool the room down if the curtains were open for even just a few minutes in the afternoon.
View from balcony
Bay view from inside room
Sarah, 7-night trip
Verified Hotels.com guest review

4/10 Fair

The food was absolutely disappointing. I know Acapulco is not known for its all-inclusive hotels but I think the hotel can make an effort and improve their food quality a bit. The service was not that good. Some Security and front desk staff were nice and helpful. The staff at pool/restaurants do NOT provide a good service except for Carlos who works in the pool bar!! He actually did provide a great service. The staff were kind of rude and seemed bothered when we would ask for something. The all You can drink part was ok. The rooms are pretty decent.
Christian Ernest, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Everything is excellent
Marbella Mojica, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lucia, 3-night trip
Verified Expedia guest review

8/10 Very good

Daniel, 3-night trip
Verified Hotels.com guest review

6/10 Good

Perfect location, clean rooms, but the loud neighboring rooms made it hard to sleep at night. The rooms are NOT very sound proof. My major problem were the loud guests that slammed doors any time of the night (midnight to 3:30 am),not the hotel itself.
Manon, 12-night trip
Verified Expedia guest review

8/10 Very good

Alejo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Alberto, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Evrithing was nice
Roman, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Michael J, 5-night trip
Verified Hotels.com guest review