We arrived late at night and found that the room looked very different from the property shown in the photos. It was bare, shabby and poorly finished. Both bedside tables were broken, the desk was bent, the windows were filthy, and the bathroom was in poor condition. The shower head was broken, the floor drain did not work, and the bathroom flooded. The noisy fan did almost nothing to remove moisture.
Sleeping was difficult because the air-conditioning unit was unbearably loud. We were offered another room, but it was even noisier due to street traffic. Thin doors and flimsy locks also allowed corridor noise into the room.
The hotel felt unfinished and cheaply renovated. Electrical wires hung in the corridors, there were holes in the walls, and the bathroom tiles had been carelessly painted over. The main entrance could easily remain open, which did not feel secure. Loud music played continuously at the entrance, while staff smoked outside, making the atmosphere less pleasant.
The area is busy, run-down and unpleasant at night, and the walk from the metro is long with luggage. Hotels.com advertised a 24-hour reception, but it was not staffed around the clock.
I travel frequently and cannot understand the high ratings. This was not one isolated defect, but a poorly maintained property with weak security, serious noise problems and disappointing cleanliness. Even at a low price, it is poor value for money, and I would not recommend it.