Hotels & Accommodation in Santa María de Guía de Gran Canaria

"The location is very bad"

"We were made very welcome when we got to the hotel all the staff fantastic. Couldn’t disappoint meals in hotel bars. Beds were so comfortable best yet I think on the continent for me."

"Rooms need total revamp. Tired and stained walls and carpets. Heartless hotel. "

"Internet no work in some rooms Safe box no work,coffee machine no work "

"Beautiful hotel with fantastic staff. Phenomenal breakfast not to be missed. Looking forward to our next stay. "

"Room was clean Staff were superb Breakfast was fantastic "

"The staff was wonderful and very welcoming, and very prompt to help with everything. Apartment was well stock. "

"We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. "

" Lovely, friendly staff and a good variety of food. Drinks were okay, but the all-inclusive cocktails weren’t great. Rooms are very dated and the hotel could really do with a refurbishment, plus a gym would be expected for a 4-star. Great bus service to the beach and Mogan."