All of the staff we interacted with were helpful and friendly. Our room was large with a very large bathroom and separate water closet. Very large shower, the towels were high quality and crispy white. The entire hotel was very clean, including our room, and I am extremely picky. The bed was comfy, nothing special. The bathroom lighting was a bit low considering the dark palate of the room, and service was a bit slow in the Eggington restaurant. Overall, the hotel was great and we would stay again, although we prefer to be in Solvang where we can walk to restaurants and tasting rooms.