I was staying 5 days at the hotel, day two we came back and there was sand left on the floor in the room. Housekeeping never ever swept it up until we moved out 3 days later. We had asked for a extra blanket twice, never gotten one, there were two people in the room but only towels for one, even though the booking reflected two people and it was a daily request to get more towels.
Saturday night it was extreme noisy with other guests being drunk and unorderly, escalating almost into a fist fight in the parking lot, management did nothing to break that up or to secure the vehicles that were parked there. Housekeeping staff that works the main building was extremely friendly, the breakfast to order cook is doing an amazing job, and always had everything restocked and ready to go. He even offered chocolate chip pancakes to my granddaughter compared to just the regular ones, which was highly appreciated. The staff in general is very friendly, it was just the housekeeping that left a lot to be desired. For example, when we came back at night, they never even cleaned out the sink, it was as dirty as it was in the morning when we left, the bathroom floor was never cleaned or dried, no floor mat provided. For 96.00 and 101.00 a night, I expect better housekeeping. The pool area has several broken chairs, but was very enjoyable during these hot days.