Travelers: I booked a room with 2 double beds. I was given a single queen bed, which is what I actually wanted, but the room was changed without anyone telling me at check-in. The room was clean and comfy.
Employees: I became the third wheel in an employee conversation that should have happened AFTER I was checked in. As with any service industry job, if the conversation holds up the customer and is not an emergency situation (filling up the pop cooler), have a discussion AFTER the customer has been helped.
Owners: Your upgrades are noted and appreciated. Take the sign down that advertises for Damon's. It's a massive red sign that lights up. This should be a really easy fix that you should implement right away; unplug or maybe there's a switch.
There are motion sensors in the bathrooms for the lights. I understand that they save money, but you have them in bathrooms with bath tubs in them. I was enjoying a bath when the lights shut off in the bathroom. I had to figure out how to get the lights to turn back on because waving my arms around sure didn't do it.
I think it's a fire code issue to leave ALL doors locked (from inside) except for the lobby doors. This seems like you would get a really hefty fine if a fire marshal noticed it. Your upgrades are going well; update the light sensors, the secure entries, the second elevator that looks like it's been out of service for a long time, and unplug that false advertisement for the restaurant you don't have.