10/10 Exceptional
Jan 14, 2025
Kindness is alive and well
This hotel always provides the best service but this trip was above and beyond. Due to the snow, I arrived early and they allowed me to check in without an additional fee. The front desk staff is wonderful and always helpful. What made this trip above and beyond was during my stay I went down to the lobby to get fresh coffee. While preparing my coffee I made a mess on the counter and offered to clean it but they took care of it for me, which was kind enough, I then took my two hot cups, turned around, and spilled them all over everything. I stood there with my head hung low and the young man behind the desk said please do not worry, it happened and he jumped up, grabbed towels, and helped me clean it all up. I was mortified and he was so kind and calming. It is an act I will never forget.
brian
brian, 2-night business trip
Verified Hotels.com guest review