6/10 Good
19 August 2024
Nice but pay attention to plenty of hidden charges
Very old hotel that overlooks a creepy abandoned hotel. Lovely team in general and a nice owner, but, what ruined it for me was the small things. They tried to charge us (i hope you are sitting down) 10 Euro per room for AC. Otherwise in sweaty Italy in August they shot down your AC. Yes yes. I had to spend 50 minutes with hotels.com who had to call them and tell them they can't do that.
Then they wanted to charge for a very mediocre pool another 10 Euros per two hours (?) and finally, forgot to mention to me that parking costs 20 Euros per night. They insisted they have and I am certain they haven't.
They were fine in the end and did not charge us for AC or pool, but unless i have complained, i would have paid much more for basic elements. The hotel is very very old school and old in general (the towels were leaving pieces of towel small parts on our skins after shower....)
I would suggest they charge an extra 20 Euros for each night, rather than play games like that. No one would have complained about that.
Team was nice in other ways – helping me call Budget (don’t even think about that by the way), sending plates to our rooms so we can eat cereal and such.
Denny
Denny, 2-night family trip
Verified Hotels.com guest review
