MWC Galapagos

I am a Hotels.com Gold Member and stayed in 61 hotels over the past 8 months and had no real issues. This was the third hotel I stayed at in Puerto Ayora and this is the worst hotel experience that my husband and I have EVER had. On arrival we were told by the manager that breakfast won't be provided even though we booked a room with breakfast. Hotels.com convinced the manager to provide breakfast but we only found this out by chance when visiting the common area in the morning otherwise we would have not known. The room was not to the standard that was advertised, see photos. This was the most expensive hotel out of the 3 hotels and the most basic. The hotel manager threw a party with his friends in the outside communal area of the hotel. His friends were smoking, drinking and being loud to the point that we could hear them from our room. This party was going on for several hours so we decided to leave the hotel. As we were heading out, the manager's friends went quiet and began laughing as we left and talking at us in Spanish in a teasing manner. This made us feel extremely uncomfortable. We felt under pressure to find other accommodation even though we were denied any refund to be able to do this on Day 1. We were punished for rightfully complaining about the lack of breakfast and standard of the room. It was the most unprofessional attitude we have come across from a hotel manager. We were surprised by this as the hotel had good reviews. Do not risk staying here.

Lovely place just off of the main strip in town. It's beautifully decorated, very clean and the owner was very helpful. Highly recommended.

Andreas, the hotel owner and manager was amazing! He helped us with snorkel rentals, calling a taxi, giving directions, serving delicious breakfasts, and more.

Very nice stay. Close to main part of town. Hotel very accommodating and very helpful arranging transportation and tours.

Jimmy was a great host. Room was very basic,and shower had no water pressure, and water was literally dripping. Internet connection was very slow and spotty (similar to other Galapagos hotels)