I arrived 45 minutes before the 2pm checkin time, after a tiring journey.  I asked if I could leave my bags, or if my room was available for early checkin.  I was in luck! Reception told me that my room was ready, and to wait in the lobby.  45 minutes later, at the official checkin time, I was getting impatient.  (If my room was not ready, tell me, don't tell me lies).  I was checked in, and told that my bags would be sent up straight away.  I went to my room, and waited for my bags.  After 30 minutes of no bags I went down again to reception.  My bags had been lost! Me and the bell boy eventually found my bags.  I was very tired by this time, I grabbed a shower and realised how filthy and run-down the room was.  I had partially unpacked by this time, but I decided to challenge the whole situation with the manager.  I found him strutting around reception.  I explained the situation, and requested a new room.  "Give me 5 minutes" he said.  20 miuntes later he had disappeared.  I was eventually given a clean room.  But the safe was defective, and the minibar locked.  I stayed 3 nights.  My experience did not improve - poolside areas were dirty, service was slow or non-existent, no coffee was available at breakfast!!, no clean glasses available for water in reception, etc, etc.  5 star?   I don't think so!!! And Radisson Blu???  No where near the standard of any other Radisson Blu hotel that I've ever stayed in, and not worthy of the name Radisson Blu. Shocking.